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Coordinates national, import, and export shipments across air, sea, and land modalities from collection through delivery. Provides customer visibility, monitors milestones, coordinates suppliers, verifies CargoWise data quality, maintains shipment records, updates customer reports, and escalates delays or issues. Requires bilingual Spanish-English communication, logistics experience, Microsoft Office proficiency, and knowledge of customs procedures, cargo operations, and compliance standards.

Provides administrative and clerical support for traffic and logistics operations. Responsibilities include routing, shipping, logging, and tracking inbound and outbound orders; coordinating freight pickups with transporters; communicating routing and timeline changes; and preparing bills of lading and related shipping documentation. The role requires independent work within established procedures and compliance with the company’s Quality Management System.

Responds to customer inquiries through phone, email, and chat, resolving nontechnical issues and coordinating with service or technical teams. Records customer activities in CRM or database systems, researches product information, and develops expertise in company services to handle complex requests. Contributes to moderately complex projects while meeting quality-management requirements. Requires strong communication, independent decision-making, English fluency, and Spanish fluency depending on location or customer accounts.

Manages national logistics operations by implementing procedures, monitoring KPIs, supervising and developing staff, supporting regional leadership, coordinating with sales and customers, preparing account reviews, negotiating supplier rates, and ensuring quality, compliance, and continuous improvement.

Coordinates and expedites truckload supply chain activities across procurement, production, inventory, distribution, and transportation. Identifies bottlenecks, resolves supplier issues, supports contract and service negotiations, and escalates problems to maintain effective operations and performance KPIs. The role supports projects of limited complexity and requires computer proficiency, communication skills, and attention to quality management requirements.

Lead and manage accounts payable operations across domestic and international entities, overseeing AP staff and supervisors, ensuring timely invoice processing, internal controls, month-/year-end close, reconciliations, vendor dispute resolution, ERP and automation initiatives, KPI tracking, and cross-functional partnership with Treasury, Procurement, and Accounting.

Supervises supply chain operations, coordinating procurement, production, inventory, distribution, transportation, suppliers, and service providers. The role manages a small team, resolves bottlenecks, monitors performance and quality, improves processes, and supports KPI achievement. It requires logistics expertise, routing, costing, rating, tracking, bilingual English and Spanish communication, and proficiency with CargoWise One and Excel. Physical duties include moving materials up to 50 pounds and extended computer-based work.

The Account Manager II responds to customer inquiries, resolves problems, coordinates service needs, and maintains understanding of offered services.

The Account Manager I responds to customer inquiries, resolves problems, analyzes service needs, and maintains relationships, while using CRM tools to document activities.

The operations coordinator supports logistics operations by handling shipment data, coordinating appointments, and resolving service issues while ensuring client satisfaction.