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The Account Manager II responds to customer inquiries, resolves problems, coordinates service needs, and maintains understanding of offered services.

The Account Manager I responds to customer inquiries, resolves problems, analyzes service needs, and maintains relationships, while using CRM tools to document activities.

The operations coordinator supports logistics operations by handling shipment data, coordinating appointments, and resolving service issues while ensuring client satisfaction.

The Sales Executive develops client relationships to expand business opportunities and maximize value for customers, ensuring services meet needs.

Answer customer inquiries via phone, email, or chat; resolve non-technical issues; analyze service needs and coordinate with other teams; document interactions in a CRM; maintain knowledge of account SOPs, KPIs, and company quality management requirements.

Lead and manage accounts payable operations across domestic and international entities, overseeing AP staff and supervisors, ensuring timely invoice processing, internal controls, month-/year-end close, reconciliations, vendor dispute resolution, ERP and automation initiatives, KPI tracking, and cross-functional partnership with Treasury, Procurement, and Accounting.

Drive end-to-end warehouse order planning and prioritization in a multi-client 3PL environment. Maintain system-driven scheduling logic, allocate orders, manage wave planning, monitor order flow, and communicate with customers. Partner cross-functionally to meet SLAs, analyze performance, support peak/seasonal planning, and resolve system/process issues to maximize order fill rate.