Job Profile Summary:
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.Major Duties and Responsibilities:
- Resolves problems and communicates solutions or requested information to the customer.
- Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
- Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
- Uses a customer relationship application or database to record activities and research product information.
- Comply with the requirements of the company’s Quality Management System.
Required Skills, Experience, and Education:
- High School diploma or equivalent
- Must be confident, team-oriented person, and enjoy working in a fast-paced environment
- Excellent verbal and written communication skills
- Must have thorough knowledge of specific account SOPs and KPIs
- 4+ years freight forwarding experience
Desired Skills, Experience, and Education:
- Intermediate to advanced level of experience with Excel
- Strong problem-solving and decision-making ability
- Self-managed and highly motivated
- Displays integrity, reliability, empathy, and a strong work ethic
- Results-oriented; Display sense of urgency
- Proficient in routing, costing, rating, and tracking
- Bachelor's degree
Physical Requirements:
- Remain in a stationary/seated position for an extended period.
- Regularly required to operate a computer, telephone, keyboard, and other office machinery.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- The ability to hear, understand, and distinguish speech and/or other sounds.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.
Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Skills Required
- High School diploma or equivalent
- 4+ years freight forwarding experience
What We Do
2023, 2022 & 2021 Certified Great Place to Work 2023, 2022, 2021 & 2020 Middle Market 50 - DBJ 2020 Dallas Best & Brightest 2018 Forbes Small Giants 2018 Dallas 100 Fastest Growing Companies SMU 2018 Inc. 5000 Fastest Growing - Inc. Magazine 2018, 2017 & 2016 Best Places to Work - Dallas Business Journal Since 1994, Pegasus has worked tirelessly to serve our clients with excellence, take care of our team members, and make a difference in our communities. Our goal is to be innovative problem-solvers and great stewards of our client-centric culture. At Pegasus we specialize in handling those parts of the supply chain that carry extraordinary issues including time-definite shipping, project-intensive logistics, reverse logistics, managed delivery, final-mile customization. We create and implement worry-free solutions around logistics and transportation challenges, helping many of the world’s most recognized brands. Whether it’s leveraging a flexible network of partners, adopting our latest technology or continuously augmenting the team that will meet or exceed your expectations, Pegasus is an extension of your business. We welcome our clients’ challenges as an opportunity to overcome the impossible. It’s what we do.
