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Manage daily logistics operations for dedicated less-than-truckload accounts. Track and coordinate shipments, monitor load coverage, classify freight, prepare pricing and quotes, resolve delays or damages, and maintain relationships with customers, carriers, facilities, managers, and sales teams. The role also identifies high-volume freight opportunities for customer-specific pricing while supporting service quality, compliance, and profitability.

Generates and develops leads through research and cold calling, secures customer sales and freight volume, negotiates profitable rates, identifies carriers and equipment, maintains customer relationships, updates sales and operational systems, ensures shipment compliance, and verifies carrier billing and invoices.

Customer operations representative role supporting RXO's transportation solutions. Hourly position with potential bonus/commission. Offers PTO, insurance, 401(k) match, tuition reimbursement and other benefits. Equal opportunity employer. Conditional offer may require and pass a pre-employment drug test.

Performs internal audit testing, risk analysis, audit planning, compliance monitoring, and continuous monitoring through data analysis. Documents audit work, identifies control exceptions and root causes, recommends improvements, and communicates findings to internal and external auditors. The role requires a bachelor’s degree in accounting, finance, or business, at least one year of auditing experience, and a CPA, CIA, or CISA certification or progress toward one.

Provide logistics support including order entry into the TMS, routing and dispatching, traffic coordination, monitoring pickups/deliveries, communicating status to account managers/customers, investigating shipment issues, and scheduling delivery appointments.

Supervise overnight last-mile operations: assign shifts, manage trailer unloading and inbound flow, train associates, ensure tools/supplies, enforce safety, maintain inventory accuracy, and drive receiving and outbound readiness.

Manage relationships for top intermodal and drayage clients, oversee end-to-end shipment execution, negotiate rates and capacity, collaborate with operations and carriers, maintain tracking and billing accuracy, and expand accounts through strategic solutions.

Supervise last-mile operations by assigning and monitoring associate work, enforcing safety and maintenance procedures, managing inventory and supplies, resolving performance issues, and driving productivity and housekeeping standards in a logistics environment.

Processes and audits high-volume carrier invoices and credit memos, reconciles discrepancies across TMS data, bills of lading, and invoices, manages carrier payments, supports AP ledger reconciliation and month-end accruals, and identifies workflow improvements. Collaborates with Procurement, Operations, and Accounts Receivable to improve the quote-to-pay cycle and maintain financial accuracy.

Prepare and reconcile SEC and other external financial statements and disclosures (10-K, 10-Q, 8-K). Collect and analyze HFM data, prepare non-GAAP reconciliations, support earnings releases and investor communications, monitor accounting pronouncements, and maintain controls over external reporting.