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Serve as Fetch's primary customer voice across chat, email, and phone. Lead retention and cancellation conversations, own complaints end-to-end, resolve complex claims and billing issues, improve processes and chat flows, coach new hires, and surface product gaps to cross-functional teams.

Lead and build the Customer Operations claims team, manage daily operations and service metrics, design human+AI workflows, create playbooks and dashboards, handle escalations, and partner with Product, Engineering and Risk to improve end-to-end claims journeys.

The Front-end Engineer will develop high-quality user interfaces using React and TypeScript, enhance design systems, and optimize application performance while collaborating with design and product teams.

Join Fetch as a Software Engineer to build AI-driven products that enhance pet health and streamline veterinary care, working with a collaborative team.

As a Senior Software Engineer at Fetch, you'll build AI-driven products to improve pet health, mentor engineers, and develop event-driven architectures. You'll collaborate with teams to deliver impactful features and ensure reliability and observability in the systems you create.