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Lead technology implementation projects for U.S.-based credit union clients, coordinating cross-functional teams, stakeholders, and vendors from planning through delivery. Responsibilities include project organization, prioritization, deadline management, client communication, implementation oversight, and ensuring accountability throughout project processes. The role requires familiarity with IT processes, software development, SaaS environments, and project management tools including Jira, Confluence, and Zoho.

Facilitate Scrum ceremonies, remove blockers, support multidisciplinary software teams, monitor project metrics and risks, communicate with stakeholders, and drive continuous improvement. The role requires applying Scrum and Agile practices throughout the software development lifecycle while coordinating Spanish- and English-speaking teams in a fully remote fintech environment.

Onboard and configure software for new clients, implement features, provide ongoing data and system support, and serve as the primary client contact. Maintain accurate issue and project tracking, coordinate with cross-functional teams to resolve problems, confirm client satisfaction, and communicate feedback to product management. The role requires strong client service, technical problem-solving, communication, organization, and self-management skills.

Lead technical direction for software projects and build scalable, reliable backend solutions using Java, Spring Boot, and AWS. Responsibilities include software architecture, design decisions, testing, mentoring developers, and delivering solutions through Agile, Scrum, or Kanban methodologies.

Build and operate production AI systems using LLMs, agentic workflows, RAG pipelines, LangGraph, and AWS Bedrock. Own AI features end-to-end, including Python development, deployment, observability, evaluation, prompt engineering, vector search, infrastructure, and cost optimization. The role also requires managing stateful agents, MCP integrations, CI/CD, infrastructure as code, and production reliability.

Lead the data strategy and a multidisciplinary data team while designing scalable AWS-based data architectures, ETL/ELT pipelines, warehouses, APIs, dashboards, and predictive models. Establish data quality, governance, security, and reporting standards; optimize databases and AWS data clusters; prioritize the data roadmap; and communicate insights and technical solutions to executive and technical stakeholders.

Leads the client-facing delivery organization across implementations, professional services, and client education. Oversees complex financial technology implementations, data conversions, go-live readiness, partner performance, staffing, budgets, services revenue, delivery methodology, and executive client escalations. Establishes standards, metrics, training programs, and quality gates while ensuring predictable launches and effective transition to support.

Support the development of digital banking products by identifying business needs, writing and managing user stories, participating in Scrum ceremonies, collaborating with technical teams, and tracking risks and issues. The role involves contributing throughout the product lifecycle, from discovery and design through implementation and continuous improvement, while developing toward a Product Owner position.

Leads Blossom’s client-facing delivery organization across implementations, professional services, client education, data conversions, and partner management. Owns delivery methodology, portfolio risk, staffing capacity, budget, services revenue, quality standards, and executive client escalations. Oversees complex financial technology implementations, merger and card processor conversions, training readiness, third-party delivery partners, Statements of Work, and transition to support. Manages and develops the Client Services team while driving predictable, measurable delivery outcomes across multiple product lines.

Configure, integrate, validate, and deploy a digital banking platform for new clients. Manage iOS and Android app releases, support REST and GraphQL integrations, troubleshoot using TypeScript, SQL, and AWS, and resolve issues during UAT and go-live. Monitor post-deployment performance, document technical decisions, support client implementation windows, improve processes through automation, collaborate cross-functionally, and mentor junior team members.