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Work with Product Managers, Design, Development, and QA to define requirements, prioritize backlogs, write user stories and acceptance criteria, manage roadmaps, support releases, and help deliver fintech product features across the product lifecycle.

Lead end-to-end onboarding, migration, and integration of credit union card programs (credit, debit, prepaid, digital). Coordinate internal teams and external vendors, ensure Visa/Mastercard/PCI compliance, manage project plans, testing, certifications, cutovers, and stakeholder communications to deliver successful program launches and migrations.

Develop and maintain scalable full-stack applications using React, TypeScript, and Node.js. Build features, work with RESTful APIs and MySQL, troubleshoot production issues, collaborate with product/design/engineering, participate in agile ceremonies, and ensure code quality and performance.

Build and maintain production mobile apps (iOS and Android) using React Native. Ship OTA updates, write detailed specs, validate AI-generated code, work with backend services, and own products end-to-end in a fintech environment.

Support Product Owners with operational and analytical tasks: documentation, reports/dashboards, release notes, roadmap tracking, benchmarking, research, and implementing AI-driven automation to improve product processes. Collaborate across teams and propose process improvements.

Provide first-line support for credit union clients using core banking platforms, troubleshoot member data and transaction issues, document tickets, escalate complex problems, assist with installations/updates, maintain documentation, and deliver user training and exceptional client service.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.

Own and optimize Blossom’s end-to-end lead generation and digital presence using AI-native tools. Build pipeline across credit unions and adjacent markets, run integrated demand generation (content, SEO, paid, email, LinkedIn), manage HubSpot rev ops and analytics, deploy agentic AI workflows and GEO strategies, produce publish-ready content, and iterate campaigns to drive measurable pipeline.