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Provides technical product support, investigates and resolves complex issues, manages support queues, assists implementations, performs SQL queries and minor code fixes, monitors system alerts, configures tools, identifies recurring errors, and serves as a technical subject matter expert for internal and external stakeholders.

Owns strategic sales growth for hospital and health system accounts across an assigned territory. Responsibilities include territory planning, executive prospecting, pipeline and forecast management, consultative discovery, product demonstrations, RFP and procurement oversight, contract negotiation, and closing multi-year SaaS deals. The role coordinates Sales Engineering, Customer Success, Marketing, Legal, Implementation, and Product teams while ensuring smooth customer handoffs. Requires enterprise SaaS sales experience, strong executive communication, MEDDPICC or similar methodology expertise, and up to 50% travel.

Own an assigned sales territory, revenue goals, account strategy, pipeline, forecasting, and complex opportunities from discovery through close. Build executive relationships, generate new-logo and expansion opportunities, navigate RFPs, procurement, security, legal, and contracting processes, and lead multi-year sales cycles. Maintain disciplined Salesforce practices, use sales intelligence tools, coordinate cross-functional resources, and ensure successful handoff to implementation and customer success.

Provides application support to software customers through phone, email, and chat. Troubleshoots product issues, manages tickets and escalations, communicates resolution updates, collaborates cross-functionally, assists with software and hardware testing, and maintains product and business-process knowledge. The role is fully remote in the US and requires up to 10% annual travel.

Leads complex, cross-functional technical programs from concept through production deployment. Develops roadmaps, governance, milestones, KPIs, and executive reporting while coordinating engineering, product, QA, DevOps, security, architecture, and business stakeholders. Manages dependencies, risks, resources, and delivery priorities; facilitates Agile planning, technical reviews, release readiness, and continuous improvement. Translates technical issues into business recommendations and influences outcomes across teams without direct authority.

Develops and optimizes enterprise database environments across SQL Server and Azure platforms. Responsibilities include query and execution-plan tuning, indexing, database design, monitoring, incident response, backup and recovery, high availability, security, compliance, capacity planning, automation, documentation, and collaboration with development and DBA teams. The role supports ETL/ELT, data warehouses, lakehouses, and large-scale datasets, participates in on-call support, and may travel up to 10%.

Provides post-sales technical account management for SaaS customers, advising on solution optimization, environmental stability, upgrades, technical changes, and issue resolution. Coordinates with Sales, Customer Success, Support, and technical teams; monitors KPIs and SLAs; conducts account reviews; identifies expansion opportunities; presents best practices; mentors junior staff; and supports customer and industry events. The role is fully remote in the US with up to 25% travel.

Reviews, drafts, negotiates, and administers moderately complex SaaS and commercial agreements throughout their lifecycle. The role manages contract records, approvals, renewals, amendments, and terminations; advises stakeholders on contractual, regulatory, privacy, security, and commercial risks; leads negotiations; and partners with Sales, Finance, Product, Security, Compliance, and Legal teams to improve contracting workflows and processes.

Own the strategic vision, roadmap, commercialization, and business outcomes for the Unified Analytics product area. Lead and develop Product Owners, drive continuous discovery, establish product governance, and partner with Engineering, UX, customers, and go-to-market teams. Translate customer and market insights into prioritized product investments, scalable solutions, and measurable growth in revenue, retention, adoption, and market expansion.