Manage and grow a territory of B2B/B2C accounts, cultivate new institutional relationships, negotiate contracts, onboard and train clients, deliver data-driven recommendations, report on growth, and ensure ongoing customer satisfaction.

Owner of driver and rider acquisition across Canadian markets: build and run paid social/search campaigns, manage budgets and ROI, develop referral/viral loops, coordinate local activations, oversee PR and external content, and own outbound communications and lifecycle messaging in partnership with City GMs.

Manage regional marketplace operations across Alberta and Atlantic Canada, own P&L, monitor marketplace metrics, balance supply and demand, lead driver engagement, support escalations, implement process improvements, partner with Marketing and Customer Support, and provide data-backed recommendations.