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Provide frontline technical support to Milestone partners across phone, chat, and web. Troubleshoot Milestone products, Windows, IP networks, storage and databases; resolve or escalate incidents, meet KPIs/SLAs, and collaborate with internal teams to share knowledge.

Design, develop, and deliver scalable full-stack web applications across frontend and backend. Build REST APIs, client-side React features, and automated tests. Collaborate in Agile teams, use modern build pipelines and Git workflows, and leverage AI-assisted engineering tools to improve code quality and productivity.

Drive channel revenue in Brazil by developing and managing distributors, resellers, and integrators. Build joint business plans, influence end-user specifications, lead complex sales cycles, represent Milestone at events, and maintain accurate pipeline and forecasts in Salesforce.

Primary People & Culture partner for Americas Commercial (150–200 employees). Advise leaders, execute regional people strategy, coach on org design and performance, own employee lifecycle, lead employee relations and change, and coordinate talent, rewards, and people operations.

Design and build a turnkey on-prem platform for on-prem, hybrid, and air-gapped environments. Implement install/upgrade/rollback/recovery workflows, automation, backend services and APIs, observability, resiliency, and operational simplicity. Support air-gapped deployments, collaborate with product and support teams, and drive engineering standards and lifecycle-focused design.

Design, build, and validate AI PoCs and prototypes using LLMs, RAG, and agent systems. Translate business challenges into measurable AI solutions, define success criteria, ensure security, privacy, governance, and Responsible AI, integrate solutions with enterprise systems, and hand over validated solutions to delivery teams.

Lead global strategy to identify, negotiate, and close ethical data-sharing partnerships for AI training. Build novel licensing agreements, manage legal and compliance engagement, ensure privacy/anonymization, oversee secure data transfer, and represent the company with senior stakeholders and data providers.

Design, build, and maintain AI agent infrastructure for internal developer workflows and product features. Implement agent loops, context handling, tool integrations, caching, guardrails, evaluations, and cost tracking. Enable teams to adopt AI safely and compliantly (on-prem, air-gapped, EU AI Act, GDPR).

Build, test, and scale responsive web applications using React and modern front-end tech. Leverage AI tooling (Claude, Copilot, LLMs) to accelerate development. Own components end-to-end from frontend layout to API and AWS integration, ensure code quality, and collaborate with product and design teams.

Build and own an internal AI engineering platform (model gateway, agents, context handling, tooling, caching, guardrails, secrets, observability). Define standards and reference architectures, operationalize experiments, run evaluations and cost tracking, support on-prem/air-gapped deployments, and help product teams deliver compliant customer-facing AI features while driving adoption and measurable ROI.