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Provide frontline technical support to Milestone partners across phone, chat, and web. Troubleshoot Milestone products, Windows, IP networks, storage and databases; resolve or escalate incidents, meet KPIs/SLAs, and collaborate with internal teams to share knowledge.

Design, develop, and deliver scalable full-stack web applications across frontend and backend. Build REST APIs, client-side React features, and automated tests. Collaborate in Agile teams, use modern build pipelines and Git workflows, and leverage AI-assisted engineering tools to improve code quality and productivity.

Lead development of integrations between a VLM-as-a-service platform and Milestone XProtect and other VMSs. Build Smart Client features, backend Python APIs, and .NET components. Own end-to-end delivery, testing, deployment, monitoring, and L2 support. Design modular integration layers, automation, and documentation to improve operator workflows and production reliability.

Lead and execute strategic projects across the organization: define problems, run qualitative and quantitative analyses, prepare presentations for Executive Leadership and the Board, facilitate workshops, align stakeholders, and translate strategy into measurable business outcomes to support decision-making and drive growth.

Lead presales technical engagements across India West: design and size enterprise video surveillance solutions, run demos/PoCs, prepare proposals and RFP responses, enable partners, mentor solution engineers, collaborate cross-functionally, and manage documentation and deployments.

Support IT data tasks by creating and updating Power BI reports, maintaining data integrity, performing data cleaning and transformations, troubleshooting data issues, and preparing presentations and spreadsheets to help stakeholders make data-driven decisions.

Design, build, and operate scalable automation solutions and CI/CD pipelines for functional and non-functional testing. Ensure reliability, performance, and observability of automated validation systems through monitoring, dashboards, alerts, and KPIs. Collaborate with R&D and DevOps to integrate automation into delivery and continuously improve infrastructure and tooling.

Design and scale automation frameworks for functional and non-functional testing using Python and Selenium. Build and maintain CI/CD quality gates, integrate automation with DevOps and R&D, and validate performance, reliability, stability, and upgrade flows. Continuously improve tooling and automation infrastructure to embed quality in the delivery pipeline.

Provide multi-channel technical support for Milestone customers and partners: troubleshoot software, OS, virtualization, networking, storage, and databases; document cases; update customers; escalate complex issues; build product knowledge and deliver professional customer service while working hybrid from the Mexico City office.

Lead applied research on agentic AI and large-scale, context-aware multi-camera tracking and re-identification. Design operator-centric decision support, architect GDPR-compliant MLOps pipelines, integrate prototypes into Milestone XProtect, validate in SOC deployments, benchmark on large datasets, publish top-tier papers, and support technology transfer into product roadmaps.