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The Support Engineer will diagnose and resolve technical issues, manage incidents, and ensure high customer satisfaction through effective communication and support.

Manage and deliver multiple cloud communications projects from initiation to completion, ensuring time, cost and quality targets. Act as single client contact, support presales and financial forecasting, implement project controls, manage virtual teams, and propose process improvements to maintain high customer satisfaction.

The Marketing Executive (Video) is responsible for producing engaging video content, handling filming, editing, and distribution, while collaborating with the marketing team.

Configure and provision omni-channel cloud communication services (telephony and storm®), manage multiple provisioning projects, prepare and run test plans/scripts, track progress, resolve order issues, and liaise with Project Managers and customers using clear, non-technical communication.

Own the full enterprise sales cycle for Content Guru's cloud CX platform: identify and qualify opportunities, build strategic account plans, manage RFPs and proposals, negotiate contracts, demonstrate solutions, forecast pipeline, and achieve revenue targets while traveling to client sites, events, and occasionally the Reston office. Role restricted to US nationals.

Develop, test, deploy and maintain applications and services across the full software development lifecycle. Write clean code (C#, TypeScript/JavaScript), contribute to design, perform testing and code reviews, support releases, troubleshoot issues, and collaborate within an agile team to meet customer requirements and improve platform capability.

Lead and line-manage a software engineering team to deliver high-quality, customer-focused cloud services. Oversee planning, agile ceremonies, technical quality, architecture, CI/CD, deployments, and team development. Contribute to coding, design, and cross-team improvement initiatives while supporting recruitment and stakeholder reporting.

Develop, test, deploy, and maintain applications and services for a global cloud CX platform. Participate in design, code reviews, CI pipelines, and team ceremonies. Diagnose and fix issues, improve performance, and maintain documentation while following development best practices.

Provide 1st/2nd-line infrastructure support for a global cloud CX platform: monitor NOC/SOC alerts, own incidents and service requests, troubleshoot and resolve issues, support deployments and change processes, assist with security/compliance tasks, and communicate with customers and engineering teams. Role includes shift work and occasional travel.

Lead a team of software engineers, oversee software delivery, ensure high technical quality, and support team development in a collaborative environment.