Content Guru is a world-leading cloud customer service provider. Our seamless omni-channel solutions have supported businesses across the globe in providing exceptional customer service. As we expand globally, we are looking for a Project Engineer to join our exceptional team in Porto.
The Project Engineer prepares and equips systems to provide new services to users, working within provisioning frameworks and quality assurance mechanisms to build and deliver exciting and powerful services for a huge range of clients. The Project Engineer is an entry level role, ideal for a talented technical graduate looking to carve out a career in technology.
As a Project Engineer, you will be responsible for:
Configuring Services
- Configure aspects of a customer’s services for omni-channel cloud communications.
- Manage customer’s telephony and omni-channel estate.
Multi-task
- Manage and execute a large number of concurrent provisioning projects, while tracking & analysing progress.
- Ensure the technical tasks in the provisioning process are handled quickly and efficiently.
- Utilise knowledge and understanding of test tools, methodologies and techniques.
- Prepare, maintain and execute test plans and scripts for storm® services, with the ability to adapt to customer requirements.
Effective communication
- Liaise with Project Managers to ensure delivery dates are met, and to resolve order processing issues and account enquiries, providing regular and proactive updates.
- Communicate in a clear and concise manner without using technical jargon.
- Interpret customer orders.
The successful candidate will demonstrate:
- Bachelor’s Degree or equivalent in a STEM, Computer Science or related subject, or substantial alternative experience.
- A genuine interest in a career in technology.
- Strong analytical and customer service skills.
- Strong levels of ICT skills/computer literacy.
- Good oral and written skills.
- Strong problem solving skills.
About the Company:
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Greece, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Skills Required
- Bachelor's degree or equivalent in STEM, Computer Science, or related subject, or substantial alternative experience
- Genuine interest in a career in technology
- Strong analytical skills
- Strong customer service skills
- Strong ICT skills / computer literacy
- Good oral and written communication skills, able to communicate clearly without technical jargon
- Strong problem solving skills
- Ability to configure customer services for omni-channel cloud communications and manage telephony estates
- Ability to manage and execute multiple concurrent provisioning projects and track/analyse progress
- Knowledge and understanding of test tools, methodologies and techniques; prepare, maintain and execute test plans and scripts
- Ability to liaise with Project Managers, resolve order processing issues and provide proactive updates
- Ability to interpret customer orders
What We Do
Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.
