Leads the underwriting team and partners with the Director of Underwriting to apply policies, assess workers’ compensation risks, manage portfolio profitability, develop agent and broker relationships, negotiate policy terms, mentor underwriters, and support continuous improvement. The role oversees risk selection, book-of-business growth, regulatory compliance, and underwriting performance.

Leads workers’ compensation claims operations, supervises and develops adjusters, oversees complex claim handling, ensures regulatory compliance and file quality, manages audits and performance metrics, coordinates vendors and outside counsel, and communicates claim trends and strategic recommendations to leadership. The role also supports customer service, cost containment, staff performance management, and operational improvements across multiple states.

Maintain financial records including data entry, journal entries, bank reconciliations, accounts payable/receivable, and cash management. Prepare monthly and quarterly financial statements, assist external auditors, process billing and payments, manage credit card expenses, and recommend improvements to accounting procedures.