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Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

Own and scale Swap's organic and demand-generation ecosystem: SEO/AEO/GEO, content, CRO, and AI-assisted workflows to turn the website into a pipeline engine. Align paid and organic, run experiments, improve conversion, build backlink programs, and report performance tied to pipeline with RevOps.

Generate and qualify leads, book discovery meetings, and articulate Swap's value proposition. Manage outreach via cold calls, email, and social selling, maintain CRM records, collaborate with Account Executives, track performance metrics, and stay informed on market trends to drive revenue growth.

Provide Tier 2 technical support for merchants by investigating API logs, webhooks, and platform issues. Troubleshoot payments, shipping, customs, and integrations, liaise with Product and Engineering, join merchant calls, and create documentation to improve support processes and reduce future incidents.

As a Strategic Account Executive, you'll manage high-value enterprise accounts, lead complex sales cycles, and engage C-suite stakeholders. Your role involves strategic planning, tailored narratives, and closing multi-million dollar deals.

Provide empathetic, organized frontline support for merchants across email and dashboard; troubleshoot orders, shipping, returns, payments, and account configuration; escalate complex cases to CX/Product/Engineering; maintain knowledge base and document recurring issues to improve processes.

As an Enterprise BDR, you will generate business opportunities, engage with stakeholders, qualify leads, and build relationships to drive sales growth.

The Senior Product Manager leads the product strategy for global commerce capabilities, focusing on cross-border pricing, compliance, and enhancing merchant experiences. Responsibilities include defining product vision, working with SCRUM teams, delivering solutions, measuring impact, and coordinating with cross-functional teams for compliance and operational efficiency.

As a Lead ML Engineer, you'll design and build recommendation systems, combining AI and user preferences to enhance shopping experience, overseeing the ML lifecycle from models to deployment.

The Cross-Border Operations Coordinator manages operational control for cross-border activities, prepares documentation, supports merchants, and improves process efficiency.