Swap Commerce

Office Manager

Posted 2 Hours Ago

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Austin, TX, USA

In-Office

Mid level

eCommerce • Automation

Swap is building agentic commerce infrastructure for the future.

The Role

Manage the day-to-day operations of Swap’s Austin office, including vendors, supplies, facilities, catering, events, meetings, workspace organization, and workplace health and safety compliance. Serve as the primary contact for local employees and coordinate with the People Operations team and distributed colleagues across time zones. The role requires strong organization, discretion, communication, multitasking, and proactive problem-solving skills.

Summary Generated by Built In

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

Hours: 16-20 hours per week, split flexibly across half days.

Monday (8:30am-13:30pm
Tuesday (09:30am - 15:00)
Thursday (09:30am - 15:00)

Reports to: People Operations Manager, as part of the wider People Operations team

About the Role

We're looking for a highly organised, proactive Office Manager to keep our Austin office running smoothly and make it a productive, welcoming place to work. You'll be the first point of contact for our Austin team on all things office-related, working closely with the People Operations team as Swap continues to grow.

Key Responsibilities

Oversee the day-to-day running of the Austin office, ensuring a productive and welcoming environment.
Act as the primary point of contact for Austin employees' operational needs, and coordinate with the wider People Operations team as needed.
Manage office vendors, supplies and services, including facilities and catering.
Coordinate in-office events, team gatherings and company meetings, including cross-office events with our wider teams.
Keep the office organised and help plan how the space is used.
Support health and safety compliance and workplace policies in the office.

Requirements

3+ years’ experience in office management or a similar role.
Strong organisational and multitasking skills, with high attention to detail.
Excellent interpersonal and communication skills.
Ability to handle sensitive information with discretion and professionalism.
Proactive and resourceful, and comfortable working in a fast-paced environment.
Comfortable working with a distributed team across different time zones.

What we offer

💰 Competitive base salary: Pay that reflects your experience and the impact you’ll have, reviewed regularly as you grow with us.

📈 Stock options: Own a piece of what we’re building. As a high-growth scale-up, you’ll share in the upside as the company grows.

🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off so you can celebrate properly.

🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly.

🏦 Pension contributions: Company contributions to help you build long-term financial security.

🧘 Wellness benefits: Support for your physical health and wellbeing, so you can look after yourself in the way that works for you.

💚 Mental health support: Access to mental health resources and support, because looking after your mind matters as much as your body.

👶 Enhanced maternity and paternity leave: Extra support when you’re growing your family, so you can focus on what matters most.

🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time.

✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year, whether that’s family, travel, or a change of scenery.

🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun.

🍻 Thursday happy hour: Wind down the week with your colleagues at our Thursday happy hour, held across all of our locations.

🥞 Breakfast Mondays: Start the week with a good meal and good company.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.