Manage and grow corporate client relationships by presenting Up’s solutions, identifying new business opportunities, and driving upselling and cross-selling. Develop tailored solutions, build trust with decision-makers, and deliver a strong customer experience while collaborating with internal teams.

Manages and grows existing SME client accounts through relationship management, customer health checks, meetings, service support, and upselling or cross-selling. Handles customer requests, tickets, and order or payment corrections while maintaining client satisfaction. Collaborates with internal teams, supports account development, and follows company procedures. The role requires B2B account management or sales experience, strong communication skills, Greek fluency, and familiarity with CRM and BI tools.

Administer and improve Microsoft Dynamics 365 across sales and marketing. Configure entities, workflows, dashboards, security roles, and Power Automate flows; maintain data quality, reports, integrations, documentation, and system updates. Troubleshoot user issues, manage change requests, coordinate with an external provider during transition, and deliver training to improve adoption. The role serves as the internal CRM expert and supports business stakeholders with CRM analysis and continuous improvement.