👋 Hey, we’re Up! We design digital-first employee benefits that bring simplicity and fun to the modern workplace. Backed by the global Up Group and a proud 96% Great Place to Work score, we’re on a mission to keep teams happy, healthy, and engaged.
The catch? We do it the maverick way — we never settle.
SME Account Manager
The mission
As an SME Account Manager, you will play a key role in supporting and growing client relationships, helping ensure a high standard of service while contributing to the continued development of existing accounts through upselling and cross-selling opportunities. This role suits someone who enjoys working closely with customers, building trust over time, and collaborating across teams to deliver a strong client experience.
What you’ll be Up to
- Maintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.
- Identify upselling and cross-selling opportunities within your existing portfolio.
- Manage customer requests, including tickets and the correction of errors in orders and payments resulting from technical issues.
- Handle the day-to-day management of customer accounts as delegated by the Manager, with a strong focus on client satisfaction.
- Work collaboratively with the SME team and build positive relationships across Up Hellas functions.
- Follow the Manager’s ways of working and relevant role guidelines, and act in line with company instructions in emergency situations.
The essentials
- 2+ years of experience in B2B account management or sales, including customer-facing relationship management.
- Experience managing and growing existing SME accounts through client meetings, account health checks, and cross-sell conversations.
- Strong communication and relationship-building skills, with a customer-first mindset.
- Team-player attitude.
- Fluency in Greek.
The nice-to-haves
- Experience developing partnerships and working cross-functionally with internal teams.
- BSc in Business Administration; an MSc in a relevant field is a plus.
- Familiarity with CRM tools, including Microsoft Dynamics, and general knowledge of BI tools.
- English is highly preferable.
The Up Perks
- FlexOne (full package), Fitpass & a comprehensive private medical plan.
- Never stop growing — real support to keep learning.
- Remote Fridays + 4 flex remote days a month.
- A few epic parties, here and there.
- Stability — full-time, indefinite contract.
- Location — our Athens HQ.
Ready to Up-grade your career? 🚀
All information received will be treated with strict confidentiality.
#LI-Hybrid
Skills Required
- 2+ years of experience in B2B account management or sales, including customer-facing relationship management
- Experience managing and growing existing SME accounts through client meetings, account health checks, and cross-sell conversations
- Strong communication and relationship-building skills with a customer-first mindset
- Team-player attitude
- Fluency in Greek
- Experience developing partnerships and working cross-functionally with internal teams
- BSc in Business Administration
- MSc in a relevant field
- Familiarity with CRM tools, including Microsoft Dynamics, and general knowledge of BI tools
- English language proficiency
What We Do
We are Up. ❤ We believe that happy and healthy employees work better and smarter. We help you make this happen while improving productivity and saving money for your business. We design and deliver digital-first employee benefits and company expense solutions that transform the workplace experience. ? Each of our solutions is designed with one simple goal: providing the best customer experience, no matter the solution. This revolves around two core principles: simplicity and fun! Let’s be honest, the best solution is simple to implement, hassle free and (very) fun to use! ? Every day, we help tens of thousands of leading companies all over Greece to engage and retain their people. We are constantly learning, fine tuning the Up experience and looking towards the future. ? Highlight: Certified as Great Place to Work Hellas Dec 24 - Dec 25
