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The Founders Associate will work closely with leadership on execution and strategy, using AI tools to drive projects, improve workflows, and support initiatives.

Support growth and adoption of the Trade program across LATAM through research and prospect qualification, internal enablement and awareness, coordinating marketing/communications, assisting event and training logistics, and reporting performance insights to drive B2B opportunity generation.

Lead process improvement and operational efficiency for due diligence workflows. Monitor KPIs, ensure timely deliverables, perform quality control, communicate project status to clients, and drive automation and continuous improvement.

Atuar como primeiro nível de resolução: receber, registrar e triagem de incidentes; classificar prioridade e SLA; encaminhar ao Nível 2 correto; acompanhar até resolução; comunicar status aos times; e documentar padrões para melhorias. Requer boa comunicação e organização, atenção a prazos e conhecimentos básicos de programação para ler logs e consultas simples.

Lead response to highest-severity production incidents, diagnose and resolve outages, run post-mortems, design and maintain observability (metrics, logs, tracing, alerts), reduce MTTR, expand monitoring coverage, participate in on-call rotation and improve runbooks.