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The Information Security Analyst will manage security operations, penetration testing, antivirus and SIEM tools, security assessments, AI-system risk evaluations, business continuity improvements, and compliance frameworks including SOC 2, NIST, and CJIS. The role also delivers security training, evaluates vendors, responds to security questionnaires and RFPs, and partners with IT, engineering, sales, and product teams. U.S. citizenship and FBI fingerprint and background checks are required.

Build and improve production AI systems for public safety applications. Responsibilities include creating automated LLM evaluation pipelines, developing prompt strategies, building evaluation datasets and regression frameworks, analyzing model performance with Python and SQL, designing experiments and A/B tests, creating performance dashboards, investigating failures, and supporting responsible AI practices and safe production deployments.

Provide technical implementation and field engineering to integrate telephony/audio and CAD systems with GovWorx cloud solutions. Install, configure, and troubleshoot VoIP/SIP/RTP connections, hardware ingest devices, and network issues; work with PSAP/ECC staff and vendors; participate in on-call rotation and occasional site visits (up to 20%).

Leads customer success strategy across GovWorx’s public safety SaaS portfolio, driving customer maturity, adoption, value realization, satisfaction, and retention. Builds scalable success planning, health scoring, risk management, and executive review programs; develops the Customer Success team through coaching, playbooks, and capacity planning. Partners cross-functionally with Sales, Product, Marketing, Support, and Professional Services while serving as the customer voice for 911/ECC centers and public safety agencies.

Manage post-onboarding relationships with public safety agency customers, driving platform adoption, value realization, satisfaction, and retention. Provide enablement, training, strategic reviews, workflow guidance, and feature education. Monitor customer health, address risks, coordinate escalations with Support, Product, and Engineering, and communicate customer feedback internally. Collaborate with onboarding and account management teams to improve success playbooks, engagement strategies, and customer outcomes.

Own a sales territory selling GovWorx CommsCoach to 9-1-1 centers and public safety agencies. Prospect, demo, negotiate contracts, manage pipeline in HubSpot, collaborate with product and customer success, and travel up to 25%.

Leading a software engineering team, overseeing design and implementation phases, ensuring adherence to development standards, and collaborating with cross-functional teams.

The Fullstack Engineer will design, develop, and improve software for public safety agencies, adhering to quality, security, and architecture standards while collaborating with teams.

As a Fullstack Engineer, you will design, plan, and implement software solutions, collaborating across teams to enhance functionality and performance for public safety agencies.

The QA Engineer will enhance QA practices, develop automation frameworks, write tests for various stacks, and collaborate with teams.