The Director of Science will lead R&D in genetics, enhance algorithms, manage teams, and communicate scientific advancements, impacting consumer DNA product development.

As a Machine Learning Engineer, you will design and deploy ML models, collaborate with cross-functional teams, monitor performance, and utilize MLOps best practices.

Engage with paying customers requesting refunds, identify concerns, offer tailored retention solutions and promote long-term subscription options to retain customers. Provide empathetic, persuasive support while meeting retention targets.