Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.
What you bringYou’ll thrive at MyHeritage if you’re:
- A fluent English speaker, additional languages are an advantage
- Experienced in sales or retention (telemarketing experience is a plus)
- A fast learner and problem-solver
- Motivated, independent, and proactive
At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:
- High salaries
- A comprehensive benefits package
- Flexibility in shifts
- A fun, young working atmosphere
Our employees enjoy a range of benefits to enhance work-life balance and well-being:
- Hybrid work model with flexible working hours
- Modern, beautiful office in Tel Aviv
- On-site gym and pilates classes
- Dog-friendly office
- Well-stocked kitchens
Please send your application in English.
#LI-Hybrid
Skills Required
- Fluent English speaker
- Experience in sales or customer retention
- Telemarketing experience
- Strong communication skills
- Fast learner and problem-solver
- Motivated, independent, and proactive
What We Do
MyHeritage is the leading global discovery platform for exploring family history. With billions of historical records and family tree profiles, and with sophisticated matching technologies that work across all its assets, MyHeritage allows users to discover their past and empower their future. MyHeritage DNA is one of the world’s largest consumer DNA databases, with 5.4 million customers. MyHeritage is the most popular DNA test and family history service in Europe. Since 2020, MyHeritage is home to the world’s most advanced AI technologies for repairing, enhancing, colorizing, and animating historical photos. Working at MyHeritage means developing pioneering technologies and integrating AI to deliver powerful discoveries to our 104 million users. It also means making a difference in the lives of people all over the world. With a track record of leveraging its staff and expertise to help communities around the world, in April 2020, MyHeritage joined the fight against COVID-19 by building one of the world's largest COVID-19 laboratories to dramatically scale up Israel's testing capabilities and save lives. The MyHeritage Lab was commissioned by Israel’s Ministries of Health and Defense, and to date has processed over 5 million tests. Our 650 employees enjoy a hybrid work model that combines the convenience and flexibility of working from home with the collaborative social environment of our bright, spacious offices. Headquartered in Or Yehuda, we also have offices in Tel Aviv, North America, and Europe. When we’re not working, you can find us enjoying the fully-stocked kitchens, office gym, yoga classes, happy hours, and team-building activities. Visit our careers site for more information about our open positions: http://careers.myheritage.com
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