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As a Product Support Engineer, you will troubleshoot issues, communicate with teams, document solutions, and lead customer calls.

The Technical Support Analyst provides customer support for DCIM software, manages tickets, resolves issues, and collaborates with the engineering team. Responsibilities include data migration, documentation improvement, and customer training.

Troubleshoot and reproduce field issues, identify root causes, create corrective scripts/procedures, communicate with stakeholders, document knowledge, and lead internal and customer-facing support calls.

The DCIM Project Engineer manages complex data center solutions, oversees software implementations, supports clients remotely, and facilitates training and documentation.

The DCIM Data Analyst prepares and imports structured data, cleans data, maintains the Models Library, and supports reporting and data workflows.

The Data Analyst role involves preparing data for modeling, improving workflows, and maintaining the integrity of the Models Library while assisting internal teams and customers.

The Business Development Representative (BDR) targets enterprise customers to generate interest in Sunbird DCIM and secure software demonstrations. Key responsibilities include identifying accounts, understanding customer needs, initiating contact, and achieving demo generation targets.

The Business Development Representative will generate interest in Sunbird DCIM, target enterprise accounts, and schedule product demonstrations to drive growth.

The Customer Success Specialist supports clients by conducting proactive engagements to resolve issues, maximize ROI, document interactions, and enhance customer satisfaction through collaboration with internal teams.

The Inside Sales Representative will engage with prospective customers, manage inbound and outbound leads, support the sales pipeline, and achieve sales targets while collaborating with sales and marketing teams.