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Manage a portfolio of high-value iGaming players, building relationships, providing personalized support, reactivating dormant clients, and driving retention. Responsibilities include analyzing player activity, offering approved bonuses, resolving requests with internal teams, handling wins and losses professionally, identifying risky behavior, and following responsible gaming and compliance guidelines.

Manage and scale affiliate campaigns across brands and markets. Build partner relationships, resolve affiliate requests, optimize campaigns using performance data, collaborate cross-functionally, meet KPIs, monitor industry trends, and identify growth opportunities.

Develop and optimize iGaming promotional campaigns, tournaments, bonuses, loyalty mechanics, and player-segment offers. Manage promotional calendars, coordinate CRM, Content, and Design teams, run A/B tests, evaluate bonus economics, analyze campaign performance, and provide recommendations using key iGaming metrics such as GGR, NGR, retention, conversion, ARPU, and LTV.

Process withdrawals, conduct KYC and Source of Funds/Source of Wealth reviews, verify payment ownership, identify fraud and AML risks, make evidence-based decisions, document cases, coordinate with payment providers, communicate verification requirements, and escalate high-risk or unresolved cases within SLA across rotating day and night shifts.

Manage and analyze iGaming CRM campaigns across email, push, SMS, onsite, in-app, and messenger channels. Build promotional plans, automated lifecycle and trigger-based flows, and user segments based on gaming and payment behavior. Collaborate with VIP, product, BI, content, design, and support teams to optimize retention, reactivation, and campaign performance. Prepare reports, contribute to the CRM roadmap, and incorporate player feedback.

Lead product vision and delivery by defining strategy, conducting market research, managing roadmaps and priorities, collaborating with design/engineering/marketing, gathering user feedback, and launching products that meet business goals.