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Designs, develops, tests, documents, and deploys software enhancements for Clinical Solutions products. The role includes front-end development, API and database work, troubleshooting, release preparation, peer reviews, and application support. It mentors developers, promotes engineering standards, coordinates issue resolution with business and IT teams, and contributes to agile planning. The engineer is also expected to apply AI-first development practices and communicate best-practice technical solutions.

Own the post-sales client onboarding and implementation process, acting as primary client contact. Coordinate cross-functional teams, manage timelines, configure product solutions, identify and escalate risks, and ensure successful go-live and handoff to delivery while driving high client satisfaction and training connections.

The Staff Data Engineer will design and maintain data infrastructure using Azure and Databricks, optimize data workflows, ensure data quality, and collaborate with teams for data-driven decisions.

Design, develop, and evaluate conversational AI agents and generative AI products. Collaborate with AI scientists, ML engineers, and Responsible AI/Model Validation teams to ensure state-of-the-art, ethical solutions and support deployment and integration of conversational systems.

Develop, test, and maintain software features for the Hyperlift Stars Platform using AI tools, collaborating with teams on implementation and support while ensuring quality through testing and documentation.

Lead the design, development, and delivery of complex features for the Hyperlift Stars Platform. Responsibilities include setting technical direction, architectural guidance, and improving the efficiency and reliability of data-intensive software systems.

Lead implementation and sustainment of Press Ganey's Clinical Operating System (cOS). Assess workflows, coach leaders and frontline teams on daily management, embed technology into care routines, partner with product/engineering/analytics, reduce manual work through better design and automation, and build scalable playbooks and delivery models.

Support consulting organization by analyzing project financials, forecasting revenue, auditing project performance, developing dashboards and KPIs, automating reporting, and providing actionable recommendations to leadership to improve forecasting accuracy and operational efficiency.

The Senior Software Engineer will design and implement front-end application enhancements, mentor developers, and ensure quality coding practices in a hybrid work environment.