Software Engineer II

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 

• Better together: We check our egos at the door. We work together, so we win together. 

The primary responsibilities of this position are to develop, test, and maintain software features and modules within an AI-enabled engineering workflow powering our Hyperlift Stars Platform. Other responsibilities include collaborating with peers, product, and technical leadership to deliver high-quality implementations across the full lifecycle of modern data-intensive software systems. This role emphasizes leveraging AI tools to improve development speed, testing, and debugging while contributing meaningfully to team output.

Duties & Responsibilities

Develops Software Applications:

• Gathers feature requirements and participates in technical discussions to understand scope and design intent.
• Implements features and modules in one or more programming languages and frameworks, preferably Elixir/Phoenix and/or Python/Flask, following design specifications and internal development standards.
• Leverages AI tools to accelerate implementation, improve testing coverage, and streamline debugging workflows.
• Develops and refactors code for performance, clarity, and testability across assigned feature areas.
• Produces supporting documentation and design artifacts for owned features.
• Contributes to database schema design (PostgreSQL) and API development for core Hyperlift Stars Platform.

Implements and Delivers Software Applications:

• Owns features end-to-end from implementation through testing, deployment, and post-release support.
• Writes thorough unit, integration, and system-level tests to validate feature behavior and edge cases.
• Debugs effectively using modern observability tools and AI-assisted troubleshooting techniques.
• Prepares features for production release, including supporting deployment plans and rollback strategies.
• Participates in peer code reviews, contributing to team-wide engineering quality and knowledge sharing.
• Collaborates closely with peers to ensure alignment on technical approach and delivery timelines.

Supports Software Applications:

• Troubleshoots and resolves issues surfaced through observability systems, user reports, or automated monitoring.
• Contributes to installation, deployment, and developer documentation.
• Diagnoses and resolves issues in backend services and microservices architectures.
• Participates in the full software lifecycle from ideation to long-term maintenance and support.
• Works within an Agile development process focused on iterative value delivery to internal and external users.

Technical Skills

• Proficiency in one or more programming languages and frameworks, preferably Elixir/Phoenix and/or Python/Flask
• Working knowledge of relational databases, particularly PostgreSQL
• Experience with or enthusiasm for AI-assisted development tools and workflows
• Experience building and consuming REST APIs
• Familiarity with data modeling concepts and backend systems design
• Familiarity with cloud infrastructure (Azure, AWS) and containerized applications
• Ability to debug and troubleshoot backend performance issues using modern observability tools
• Exposure to CI/CD pipelines and infrastructure-as-code concepts (e.g., Terraform, Kubernetes)
• Ability to work collaboratively in high-performing engineering teams
• Strong written and verbal communication skills

Minimum Qualifications

• Bachelor’s degree in Computer Science or a related technical field (or equivalent experience)
• Professional experience in backend software development
• Demonstrated ability to deliver features with quality and reliability under guidance from senior engineers
• Enthusiasm for learning, self-improvement, and staying current with emerging tools and technologies
• A drive toward delivery of quality products and a commitment

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $ 65,000 to $85,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. 

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/