Manage a portfolio of IT projects from scoping through delivery. Coordinate teams and third-party contractors, track KPIs, apply PMBOK methodology, maintain documentation, communicate with clients, and resolve technical delivery issues.

Provide Tier 1 remote and hybrid technical support by troubleshooting end-user devices, desktop OS (Windows/Mac), productivity and SaaS apps, identity management (AD, MFA), and networking basics; document incidents in ITSM, update users, escalate to higher-tier teams, and create knowledge articles to improve service.