Position Summary
As a Canyon Point Project Manager, you will oversee project delivery to ensure clients receive a consistent, high-quality experience. Working remotely, you will manage all aspects of assigned projects, including planning, coordination, execution, and communication. You will provide direction to Canyon Point staff involved in project delivery and coordinate with third-party contractors to ensure projects are completed successfully and meet client expectations.
Location: Hybrid – 2 days pers week in one of our Rockville MD, Boston MA, or Philadelphia PA offices.
Scheduled Weekly Hours: 40 (Full-Time)
Travel Required: Less than 5%
Responsibilities
This position has the following responsibilities.
- Participate in project scoping including task effort assessment and specifications for the project's needed equipment.
- Formulate project parameters and assign responsibilities to the appropriate project team member.
- Manage portfolio of active projects including scheduling, coordinating, and monitoring of projects
- Ensure timely communications and updates are provided to all relevant parties
- Actively lead and participate in project meetings (internal and client facing) to ensure that all information is communicated effectively with respect to the project.
- Collaborate with Canyon Point support team(s) to ensure that project changes are reflected in ongoing support documentation and current client environment documentation.
- Work with technical managers to identify and resolve persistent and lingering issues.
- Ensure project documents are complete, current, and stored appropriately.
- Effectively apply Canyon Point project methodology and ensure compliance with the applicable codes, practices, policies, performance standards, and specifications.
- Monitor report and action on Key Performance Indicators for Project Services performance, both at a team and an individual level.
- Manage project delivery performance according to metrics, derive actions and plans based on analysis, provide upstream reporting and analysis on Project Services performance and quality
- Performs miscellaneous job-related duties as assigned.
Reporting Relationship
Reports to: VP of Operations
This role has no direct reports
Attributes
To be successful in this position employee will have the following attributes
- Leader without authority. You direct project teams you do not manage. You earn commitment through clarity, credibility, and follow-through rather than reporting lines, and you know when to escalate and how to do it without damaging the relationship.
- Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in excel.
- You have the ability to look through data and information to draw conclusions and infer outcomes beyond the surface level. Identifying patterns, trends and correlations in data to assist in decision making
- Problem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.
- Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
Skills, Qualifications and Experience
Skills
Mandatory
- Strong knowledge of customer service practices and procedures
- Working knowledge and experience in delivering projects.
- Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
- Strong troubleshooting, problem solving and diagnostic skills
- Strong organizational skills, ability to manage multiple deliveries within required deadlines
- Demonstrated experience with managing IT and technology projects
Desirable
- Demonstrated IT technical experience in a variety of IT disciplines in a project delivery capacity (e.g., Microsoft Windows Desktop and Server Operating systems, Microsoft Azure, Hypervisor technologies (Hyper-V, VMware), Microsoft 365)
Qualifications
Mandatory
- Bachelor’s Degree or Higher
Desirable
- Project Management Professional (PMP)
- ITIL v4 Foundations Certification
Experience
Mandatory
- 3+ years experience in providing IT Project Delivery in a project management capacity
- 3+ years of IT Managed Service Provider (MSP) Experience (preferable in project related role)
- Experience working cooperatively in a remote environment with other support groups via phone calls, email, and messaging chat tools.
Skills Required
- Bachelor's degree or higher
- 3+ years of IT project delivery experience in a project management capacity
- 3+ years of IT Managed Service Provider experience, preferably in a project-related role
- Experience working cooperatively in a remote environment using phone, email, and messaging chat tools
- Strong knowledge of customer service practices and procedures
- Working knowledge and experience delivering projects
- Strong interpersonal and communication skills, including translating technical issues for non-technical audiences
- Strong troubleshooting, problem-solving, and diagnostic skills
- Strong organizational skills and ability to manage multiple deliveries within deadlines
- Demonstrated experience managing IT and technology projects
- IT technical experience across disciplines such as Windows, Azure, Hyper-V, VMware, or Microsoft 365
- Project Management Professional certification
- ITIL v4 Foundations certification
What We Do
Optimal is a premium MSP that provides law firms, associations, and consulting firms proactive, strategic IT services and support. Our team is made up of passionate problem-solvers who happen to know a lot about technology. Whether you need to offload your entire IT operation or to craft a multi-year technology roadmap, we’re at your service.
