Manage HR operations across North Macedonia and Serbia, including employee relations, performance management, compliance, engagement, recruitment and onboarding support, learning and development coordination, HR reporting, and administrative oversight. The role advises managers and employees, ensures local legal compliance, maintains accurate documentation, monitors HR metrics, supports employee feedback initiatives, and escalates complex issues to the Global Head of HR.

Define and maintain cloud platform architecture and standards; lead technical design and delivery of platform capabilities, integrations, and migrations; produce architecture artifacts and roadmaps; participate hands-on in engineering (IaC, automation, containers); review solutions, manage risks, support customers, and mentor engineers while ensuring security, resilience, observability, and regulatory compliance.

Lead end-to-end delivery of MAK-SYSTEM software projects: define scope, plan milestones, manage risks, resources, budgets and stakeholders, coach teams, ensure client acceptance, and drive continuous improvement while maintaining data protection and information security.