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Supports building owners and property managers by screening and resolving client inquiries, coordinating documentation and escalations, analyzing billing and utility data, maintaining client records, supporting outreach and training programs, preparing reports, and collaborating with internal and external stakeholders. The role emphasizes client relationships, accurate communication, process improvement, and timely issue resolution, with opportunities to progress into client success management.

Provides inbound and outbound customer support for utility billing inquiries, payment arrangements, delinquent accounts, disconnections, and reconnections. Researches billing complaints, resolves customer issues, records interactions, processes forms and emails, escalates accounts, and prepares outstanding-balance reports. Requires call centre or direct customer service experience, Spanish communication skills, strong organization, conflict-management ability, and proficiency with Word, Excel, and multiple systems.

Processes invoices and resident utility bills, sets up billing accounts, manages fees and credits, resolves discrepancies and exceptions, and supports billing process improvements. The role also handles client escalations, tests billing changes and controls, trains internal teams, and ensures accurate, timely billing operations. New graduates are welcome, with basic SQL and advanced Excel skills required.

Drive B2B solution sales for utility submetering services, exceeding sales targets through prospecting, client presentations, relationship building, proposals, negotiation, and pipeline management. Build relationships with real estate developers, building owners, property managers, and condominium boards. Collaborate with internal teams to develop solutions, resolve concerns, and fulfill client commitments. Track activities in Salesforce, report pipeline progress, and attend industry events. The role is remote with expected travel across the state.

Manage post-sale B2B client relationships for a portfolio of property owners and managers. Serve as primary contact, coordinate onboarding, billing, field services, and success plans, monitor client health, lead touchpoints, and identify expansion opportunities.

Lead Canadian and US tax compliance and planning, manage filings (including SR&ED, T106, Forms 1042/1120), oversee tax provisions and cross-border reporting, liaise with auditors, CRA/IRS, support M&A tax structuring, and research and implement tax strategies to optimize cross-border tax efficiency.

Handle inbound/outbound customer calls and electronic inquiries; research and resolve billing complaints; schedule payment arrangements; process forms and account changes; record interactions; escalate per collections policy; prepare reports on outstanding balances.

Manage and execute operations projects for submetering maintenance: review tickets, create work instructions, troubleshoot meters, analyze technical drawings, coordinate contractors, drive continuous improvement, and support field and office activities.

Manage vendor setups and EFT information, process and code invoices, support weekly payment runs, reconcile accounts, resolve discrepancies and maintain vendor relationships while ensuring internal controls and process improvements.

Lead the BI team to develop production reporting, KPIs, dashboards and revenue assurance. Perform deep-dive analyses, ensure data integrity, partner with stakeholders, present monthly management insights, and implement controls to improve productivity, cost, and gross margin.