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The role requires managing SAP security, roles, and authorizations, ensuring compliance and governance while collaborating with various teams in both on-premise and cloud SAP environments.

Provide day-to-day operational support and minor enhancements for SAP integrations (PO, CPI, BODS). Monitor message processing, handle incidents, perform root cause analysis, support change/release management and testing, maintain documentation, and collaborate with functional teams. Participate in on-call rotas and continuous improvement activities.

Lead a 10-person learning and development team for customer service and sales channels. Strengthen onboarding, upskilling, competency frameworks, KPIs, and data-driven evaluation of training. Collaborate with business leaders, run internal learning events, and continuously refine programs to improve performance and reduce frontline turnover.

Lead the B2B digital and online experience team (Product Managers, UX/UI) to define channel strategy, harmonize e-sales and e-support, use AI and analytics for insight-driven decisions, collaborate across IT, Customer Ops and partners, and deliver simplified, measurable customer outcomes.

Own end-to-end commercial performance and P&L for Hardware & Mobile-as-a-Service. Define pricing, discounts, forecasting, sales targets and go-to-market strategy. Collaborate with Product, Sales, Pricing, Marketing and Finance to create value propositions, drive profitable growth, and ensure execution across private and public B2B customers.

Design, plan, install, configure, administer and troubleshoot complex LAN/WAN and security solutions for large customers, collaborate across networking, security and hybrid IT domains, and maintain close customer relationships during project deliveries.

Support forecasting, monthly management reporting, and performance management. Control expenses, analyze working capital (AR/AP/inventory), prepare Group reporting, budgets and forecasts, present results, and drive finance process improvement and automation while partnering with business managers for financial guidance.

Design, build, and optimize AWS infrastructure and CI/CD pipelines for a multi-account Pay TV cloud platform. Implement IaC (Terraform/CDK/CloudFormation), manage ECS/Fargate, EKS, and Lambda, and improve observability, security, resilience, and cost efficiency while collaborating across teams.

Responsible for managing SAP security, roles and authorizations across on-premise and cloud environments, ensuring secure user access and compliance. Collaborate with various teams to support access management, governance, and incident resolution.

Lead Telia's B2B customer lifecycle strategy and a cross-functional team to drive onboarding, engagement, retention, upsell/cross-sell and win-back. Partner with Product, Marketing, Sales and Data to turn customer insight into lifecycle programs, targeted communications, and data-driven activation that improve customer experience, retention, profitability and growth. Coach and develop a high-performing, inclusive team while balancing strategic direction and operational delivery.