M365 Customer Experience Manager

We’re looking for a M365 Customer Experience Manager to join us at Telia.

I’m Renatas Katinas, Head of Team, and I’m searching for someone ready to grow with us. We’re a supportive, forward-thinking team focused on designing and managing customer ICT solutions from initial needs assessment through coordination, implementation, and successful delivery.

What you’ll do:

You will help customers turn Microsoft 365 capabilities into practical improvements in productivity, security, and employee experience.

• Deliver Microsoft 365 capability reviews, best-practice presentations, webinars, and hands-on workshops
• Advise customers on Microsoft Secure Score and help prioritize security improvements across MFA, Conditional Access, Intune, and Defender
• Consult customers on everyday Microsoft 365 usage, administration, licensing, and service management questions
• Contribute to Microsoft campaigns, customer events, and initiatives focused on adopting new technologies

What will help you thrive in this role:

You communicate confidently, understand customer needs, and can explain technical topics clearly while connecting them to measurable business value.

• Experience in customer consulting, technology adoption, training delivery, workshops, or a similar customer-facing role
• Strong knowledge of the Microsoft 365 ecosystem, including Teams, Exchange Online, SharePoint, and OneDrive, with a practical understanding of Defender, Intune, MFA, and Conditional Access
• Ability to lead presentations and workshops, translate technical capabilities into business value, and coordinate with technical, sales, and project teams
• Fluency in Lithuanian and a professional working proficiency in English
• Preferred qualifications: Microsoft certifications such as MS-900, MS-102, or SC-900

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans
• Workation: work from anywhere in the EU for up to 30 days per year
• Extra vacation days based on tenure (up to 5 additional days)
• Discounts on Telia services, including free home internet
• Partner offers and discounts (SPA, cafes, events)
• Telia Kids Club: summer camps for employees’ children
• Company-supported sports activities (yoga, basketball, running)
• Internal training, leadership programs and job shadowing to explore new roles…and more.

Monthly salary range for this position – 3000 – 5000 Eur (gross) + annual performance bonus. Although it may vary depending on your skills and experience.

Ready to make better happen?

We look forward to receiving your application by October 16, 2026. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Renatas Katinas, Head of Team at [email protected].

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen – together!

More about our culture: www.telia.lt/karjera