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The Customer Success Associate will manage customer onboarding and support, troubleshoot issues, monitor inquiries, and collaborate with teams to enhance user experience.

Lead customer implementation, onboarding, and first-line technical support for enterprise SaaS clients. Conduct kickoffs, troubleshoot issues, monitor support channels, escalate to Engineering, provide product feedback, and partner with Product and Design to improve customer experience and retention.

Generate and qualify leads through outreach (emails/calls), collaborate with founders and sales leadership, iterate on sales strategies, and rapidly learn tech sales processes to convert prospects into pipeline.

Lead customer implementation, onboarding, and ongoing technical support for a SaaS cybersecurity product. Conduct kickoff calls, monitor support channels, troubleshoot and escalate issues to Engineering, gather product feedback, and partner with cross-functional teams to improve customer experience and ensure customers realize value.

Lead finance and accounting: own FP&A, budgeting, forecasting, SaaS metrics, board and investor reporting, fundraising support, accounting operations, billing/treasury, payroll across entities, drive GAAP maturity and first audit, hire and scale the finance team, and implement finance systems and automation.

The role involves owning the full sales cycle, engaging with C-level decision-makers, managing a pipeline of large accounts, and collaborating with various teams to refine the sales process.

As a Business Development Representative, you will generate leads, engage clients through calls and emails, collaborate with the founding team, and innovate sales strategies while rapidly learning about tech sales.

The Staff ML Engineer will define and build ML capabilities, focusing on production systems, strategy, and infrastructure in a cybersecurity context.

Lead the full sales cycle for enterprise deals in cybersecurity, managing a pipeline and collaborating with teams to refine the sales process.

Lead the sales enablement function to build onboarding, training, playbooks, and scalable content; align Product, Marketing, and Sales; improve sales tech stack; measure enablement KPIs; and prepare AEs to win large enterprise deals.