Account Provisioning Contractor – US Core Hours
Location: NYC (hybrid preferred, 3 days/week in office; remote possible for the right candidate)
Type: Contract | 40 hours/week
Schedule: Monday–Friday | 10am–6pm ET
Term: Ongoing, no fixed end date; paid hourly
About Adaptive Security
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures - marking NVIDIA's first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.
The Role
We're looking for a reliable, detail-oriented operations contractor to own account provisioning during core US business hours. This is an ongoing role with no fixed end date - we're building long-term coverage, not filling a temporary gap. This role is 100% focused on account provisioning: setting up demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in. You'll be a critical part of keeping our GTM engine running smoothly during our busiest window.
What You'll Do
Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
Fix and resolve flagged account issues as they come in
Monitor the provisioning-issues channel during core hours and escalate appropriately
Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
Coordinate handoffs with morning and late-night contractors to keep provisioning continuous across the day
Who You Are
Has a 4-year degree or is currently pursuing one - we care more about reliability, technical aptitude, and judgment than field of study
Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy
Organised under pressure: you can juggle competing requests and prioritise without dropping the ball
Self-directed: comfortable working independently during your shift without constant oversight
Interested in AI: you're curious about AI tools and use them to make your work faster and better
Adaptable: comfortable in a fast-paced, high-growth startup environment
Low ego, high reliability: you show up, do the work, and take pride in execution quality
What We Offer
A key role at a company redefining cybersecurity for the AI era
Hybrid NYC office (ideally 3 days/week), with remote flexibility for the right candidate
A high-performance, supportive team where your contribution is visible and valued
Access to resources and mentorship to grow your skills throughout your contract
Skills Required
- Four-year degree or currently pursuing a four-year degree
- Extreme attention to detail and accuracy
- Ability to organize and prioritize competing requests under pressure
- Ability to work independently with limited oversight
- Interest in and comfort using AI tools
- Adaptability in a fast-paced, high-growth startup environment
- Reliability and strong execution quality
What We Do
Adaptive is a next-generation cybersecurity platform. We're working with pioneering security teams to protect critical systems from AI-powered cyber attacks. Our customers today include one of the largest payment aggregators in the United States, hedge funds and private equity firms, regional and national banks, leading technology companies, and critical healthcare systems. Join us in building the future of cybersecurity.
