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Respond to high volumes of customer emails, troubleshoot issues, and maintain strong customer experiences. Support marketing operations, including social media content, meal reviews, email campaigns, flyering, events, and customer acquisition initiatives while following brand guidelines and marketing goals.

Own and improve customer support AI agents, AI-powered lifecycle marketing campaigns, customer journeys, segmentation, personalization, and workflow automations. Analyze customer conversations and data, launch experiments across email and SMS, measure performance, resolve escalations, and turn customer insights into improvements in marketing, onboarding, support, and retention. The role requires independent project ownership, strong writing, analytical skills, and hands-on AI and automation experience.

The Field Growth Marketing Associate will lead in-person customer acquisition efforts in NYC, manage brand ambassadors, and execute marketing activations to drive signups and build awareness for MealPal.

Build and manage restaurant partnerships for MealPal by recruiting new merchants, identifying decision-makers, scheduling meetings, conducting high-volume outreach, negotiating offerings, solving partner challenges, and handling day-to-day requests. The role is full-time and on-site in Midtown Manhattan, Monday through Friday.

Manage relationships with MealPal restaurant partners through high-volume email and phone support, in-person meetings, partnership negotiations, and day-to-day requests. Coordinate restaurant marketing campaigns, use data to provide optimization recommendations, improve the partner experience, and streamline operational processes. The role is full-time and on-site in Midtown Manhattan.