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Provide operational and documentation support across the guest journey: prepare and verify confirmations and final documents, update itineraries, process guest information in reservation systems/GDS, handle guest queries, coordinate group operations (rooming lists, flight issuance, visa support), maintain internal systems, identify process improvements, and collaborate with Sales, IT and Product to ensure operational readiness.

Lead global air sales, contracting, and operations: build unified air offerings and airline contracts, drive profitability and attachment to bookings, manage GDS/Amadeus integration, work cross-functionally with sales, IT, finance, and operations, and oversee air system projects and international partner relationships.

Support Travel Consultants with booking-related administrative tasks: prepare itineraries and proposals, monitor supplier confirmations, handle guest and agent communication, process payments and booking financials, maintain records, and assist with post-tour inquiries. Maintain Travel Studio profiles, create personalized documents, research pricing, and uphold service standards to improve sales conversions and operational accuracy.

Manage trade and direct consumer reservations, assist agents with bookings and special requests, handle escalated emails, maintain records and reports, reconcile payments, and provide administrative support to the APAC Reservations and Sales teams.

Provide operational and documentation support across the guest journey, coordinating bookings, reconfirming services, processing guest information in reservation/GDS systems, supporting group operations, liaising with internal teams, and improving processes to ensure accurate, timely guest documentation and exceptional service.

Lead financial management for A&K Nordics DMC entities, producing monthly management accounts, reconciliations, and compliance. Provide commercial finance partnering, cash flow and treasury oversight, budgeting and forecasting, ledger oversight, audit support, and drive process improvements and system automation to improve profitability and control across Nordic destinations.

Design, price, and sell custom itineraries while meeting sales goals. Manage client relationships, coordinate with DMCs and third-party suppliers, handle bookings and financials in Travel Studio/OneIs, research flights and hotels (Sabre), and collaborate internally to ensure guest satisfaction.

Manage and convert luxury travel enquiries for Latin America into bespoke itineraries and bookings. Deliver timely proposals, maintain strong pre/post-travel client relationships, meet sales targets and margins, handle post-travel issues, support colleagues, and represent the company at events and trade shows.

Responsible for achieving B2B sales targets across Spain and Portugal by developing and managing relationships with tour operators, travel agents and wholesalers. Plan and execute sales campaigns, record activities in CRM, produce reports (Power BI), attend roadshows and trade events, convert leads, and collaborate with internal stakeholders to meet client needs and revenue goals.

Design, price, and sell custom travel itineraries; meet sales goals; manage guest relationships and bookings; coordinate with suppliers and internal teams; use Sabre, Travel Studio, and CRM; research flights and hotels; handle financial booking details and post-tour issues.