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Own strategic relationships across enterprise SaaS accounts, building executive sponsorship, driving retention and expansion, leading business reviews, and identifying growth opportunities. Develop account plans, stakeholder maps, and success strategies while coordinating with Sales, Customer Success, Product, Support, and leadership. Serve as a senior escalation point, promote customer advocacy, and communicate account health, risks, engagement, and expansion opportunities.

Lead end-to-end customer onboarding for DealHub’s revenue technology platform. Gather business requirements, configure solutions, build integrations, answer customer questions, coordinate internal teams, and manage onboarding projects across time zones. Serve as a trusted customer advisor while ensuring successful implementation, customer satisfaction, and delivery of effective technical and logical solutions.

Leads and scales enterprise customer success for a B2B SaaS company, owning onboarding, implementation, go-live, adoption, renewals, and expansion. Builds executive customer relationships, establishes success frameworks, manages risks and escalations, and partners with Sales, Product, and Support. Mentors Customer Success Managers while personally driving complex customer outcomes and maintaining operational rigor.

Lead DealHub’s IT function and team while remaining hands-on with employee support, onboarding and offboarding, infrastructure, devices, applications, cloud services, and security. Manage Microsoft 365, Azure, Google Workspace, SaaS applications, vendors, and IT projects including office setups and system integrations. Improve IT processes, security posture, and compliance with ISO and SOC requirements while supporting employees across Israel and the US.

Lead the technical strategy and architecture of a scalable billing and subscription management platform. Design high-availability, fault-tolerant, multi-tenant distributed systems; establish engineering standards; guide architectural decisions; reduce technical debt; and mentor engineers while influencing technical direction across the organization.

Drive the technical strategy and architecture of a scalable billing and subscription management platform. Design distributed systems supporting high availability, fault tolerance, and multi-tenant scalability. Establish engineering standards across microservices and infrastructure, guide technology decisions, reduce technical debt, and influence engineering execution and culture. Provide technical leadership, mentorship, and architectural guidance to engineering and executive stakeholders.

The Director of Customer Success Operations will manage processes and systems for post-sales operations, focusing on customer onboarding, health scoring, and operational improvements.

Own complex and escalated customer support cases for DealHub’s SaaS platform. Diagnose issues across DealHub, CRM systems, APIs, integrations, data synchronization, and configuration layers. Use advanced SQL to investigate data issues, validate fixes, and identify root causes. Provide expert guidance to customers and internal support specialists while maintaining clear, customer-focused communication.

Lead and scale a global B2B SaaS sales organization of Account Executives and Sales Directors. Own sales execution, coaching, hiring, retention, pipeline management, forecasting, pricing, deal-desk decisions, and revenue targets. Partner cross-functionally with Marketing, RevOps, Enablement, Product, Finance, and Customer Success. Sell complex quote-to-revenue solutions to mid-market and enterprise buyers, including RevOps, sales leadership, and CRO stakeholders across the US market.

The Solution Expert will serve as a technical advisor for customers, overseeing onboarding and implementation processes and customizing software solutions to meet client needs.