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Own strategic relationships with North American enterprise SaaS customers, driving adoption, retention, expansion, and measurable business outcomes. Develop success plans, guide workflow transformations, engage executive stakeholders, identify growth opportunities, mitigate churn, and partner with Sales, Product, Renewals, and Support. Advise customers on AI, integrations, analytics, and operational improvements while contributing playbooks, enablement, and best practices across the Customer Success organization.

The L2 SOC Analyst monitors and triages security alerts, investigates and contains incidents, performs endpoint forensics, and responds to MDR escalations. The role participates in 24/7 on-call coverage, tunes detection rules, contributes to threat hunting, and improves SOC playbooks and workflows. Responsibilities include collaborating with incident responders, IT, infrastructure teams, and the Rapid7 MDR partner while using SIEM, EDR, cloud, identity, and automation tooling.

Own full-cycle B2B SaaS sales for mid-market and enterprise accounts across APAC, including net-new acquisition and expansion. Responsibilities include outbound prospecting, discovery, demonstrations, solution selling, negotiations, contract execution, pipeline management, forecasting, and cross-functional collaboration with Customer Success, Solutions Engineering, and Marketing. The role requires driving quota attainment and double-digit growth using account-based strategies and consultative sales methodologies.

Owns business value consulting for strategic commercial and enterprise SaaS accounts. Builds ROI models, financial business cases, value realization dashboards, and executive presentations supporting new sales, retention, and expansion. Partners with Sales, Customer Success, Professional Services, Product, and Marketing to measure customer outcomes, coach go-to-market teams, develop scalable value frameworks, and inform product strategy.

Manage a portfolio of enterprise EMEA customers, helping them achieve business outcomes and maximize value from the Wrike platform. Build executive relationships, develop success plans, lead business reviews, drive adoption and ROI, identify growth opportunities, reduce churn, and manage customer engagement strategies. Collaborate with Sales, Professional Services, Support, Product, Marketing, IT, and PMO teams while serving as a work management subject matter expert.

Manage a portfolio of enterprise EMEA customers, build relationships, develop success plans, drive platform adoption and ROI, support net MRR growth, identify churn risks, and coordinate with Sales, Professional Services, Support, Product, and other teams. Serve as a Wrike subject matter expert while maintaining customer engagement strategies, communication plans, and success metrics.

Lead end-to-end product strategy and delivery for AI-driven work intake and platform capabilities. Conduct customer discovery, validate solutions, partner with engineering, UX, AI/ML, and analytics teams, and ship features that improve intake efficiency and experience for admins and end users. Pivot across domains as business priorities evolve and measure business impact for millions of users.

Manage a portfolio of enterprise customers in EMEA, building relationships, aligning business goals, executing success plans and reviews, driving product adoption, ROI, retention, and revenue growth. Serve as a Wrike subject matter expert, monitor account metrics, manage churn risk, maintain engagement plans, and collaborate with Sales, Professional Services, Support, Product, Marketing, IT, and PMO teams.

Manage a portfolio of enterprise customers in EMEA, helping them achieve business outcomes and maximize value from the Wrike platform. Build customer relationships, develop success plans, lead executive business reviews, drive ROI and net MRR growth, monitor account health, prevent churn, and provide platform expertise. Collaborate with Sales, Professional Services, Support, and Product teams while maintaining detailed engagement plans.

Lead Wrike's Core product unit (five teams, five PMs). Define vision and strategy balancing power, usability, and AI-readiness. Prioritize work, enable AI-native R&D, align cross-functional stakeholders, and coach PMs to grow into stronger product leaders.