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Drive execution across Commercial Operations by translating priorities into actions, coordinating cross-functional projects, resolving operational issues, improving performance processes, and using data to identify risks and opportunities. The role partners with Customer Operations, Claims, Finance, Product, Technology, and Partnerships to improve launches, controls, workflows, and operating results. It requires strong problem-solving, communication, judgment, and the ability to work independently in ambiguous, fast-moving environments.

Manage Turaco’s Tanzania partnerships by building executive and field-level relationships, coordinating launches and product rollouts, resolving partner issues, monitoring market intelligence, supporting regulatory and industry engagement, and ensuring timely invoicing and payments. The role requires strong account management, operational control, analytical communication, and knowledge of financial inclusion, microfinance, mobile money, and asset financing in Tanzania.

Engages customers by phone to explain insurance products, process sales, and provide customer service. Responsibilities include telesales, upselling and cross-selling, product and claims inquiries, customer registration, data entry, claims investigation and settlement, fraud detection, and coordination with medical providers. The role requires meeting sales and contact center metrics while communicating accurately and respectfully with customers.

Own and nurture Turaco's partnerships in Rwanda: build trusted relationships across partner teams, lead partnership launches and rollouts, manage operational processes (invoicing, payments, escalations), conduct field visits and performance reviews, deliver market intelligence, and coordinate cross-functional resolution to ensure partners realize sustained commercial value.

The Customer Operations Associate acts as a liaison between Turaco and its customers, answering inquiries, processing claims, and promoting products to enhance customer experience and meet sales targets.

Lead regional business development across West Africa, owning the P&L and driving partnership-led revenue growth. Build and manage a pipeline, negotiate complex deals, shape go-to-market strategy, mentor BD talent, and implement disciplined CRM and reporting processes to scale sustainable, tech-enabled insurance partnerships.

Handle inbound customer inquiries about products and claims, register customers and perform data entry, upsell and close sales calls, meet customer operations metrics, and investigate/process insurance claims while detecting fraud and coordinating with providers and colleagues.

Lead a team of Customer Operations Associates, manage performance, optimize operations, and enhance customer experience in a fast-paced insurance environment.

The Customer Operations Associate serves as a primary contact for customers at Turaco, handling telesales, customer inquiries, and claims administration while providing excellent service and support.

Serve as the primary phone contact for Tanzania customers (based in Kenya): explain products, register customers, handle inquiries, process and settle claims, detect fraud, and perform telesales/upsell to meet targets while maintaining customer service metrics.