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Own and nurture Turaco's partnerships in Rwanda: build trusted relationships across partner teams, lead partnership launches and rollouts, manage operational processes (invoicing, payments, escalations), conduct field visits and performance reviews, deliver market intelligence, and coordinate cross-functional resolution to ensure partners realize sustained commercial value.

The Customer Operations Associate acts as a liaison between Turaco and its customers, answering inquiries, processing claims, and promoting products to enhance customer experience and meet sales targets.

Manage and grow Turaco's Nigeria partnerships by serving as primary account contact, analyzing partner workflows, ensuring operational stability, identifying expansion opportunities, maintaining CRM accuracy, auditing execution dashboards, and communicating insights to stakeholders across levels to drive partner value and revenue.

The Customer Operations Associate serves as a primary contact for customers at Turaco, handling telesales, customer inquiries, and claims administration while providing excellent service and support.

Lead a team of Customer Operations Associates, manage performance, optimize operations, and enhance customer experience in a fast-paced insurance environment.

Lead regional business development across West Africa, owning the P&L and driving partnership-led revenue growth. Build and manage a pipeline, negotiate complex deals, shape go-to-market strategy, mentor BD talent, and implement disciplined CRM and reporting processes to scale sustainable, tech-enabled insurance partnerships.

Handle inbound customer inquiries about products and claims, register customers and perform data entry, upsell and close sales calls, meet customer operations metrics, and investigate/process insurance claims while detecting fraud and coordinating with providers and colleagues.