Own end-to-end product design from discovery and user flows through high-fidelity UI, prototyping, implementation, and developer handoff. Build and scale design systems, create visual assets, apply accessibility and user-centered design principles, and design trustworthy AI-powered experiences. Collaborate with product managers and engineers, use AI tools to accelerate workflows, identify UX improvements, mentor designers, and deliver polished work autonomously across SaaS, B2B, and eCommerce products.

Lead Customer Success strategy across APAC, manage strategic enterprise and mid-market accounts, and improve onboarding, adoption, retention, and expansion. Build scalable CS frameworks in Vitally.io, advise executive stakeholders, identify churn risks, support upsell and cross-sell initiatives, analyze usage and feedback, influence the product roadmap, and report results against customer and commercial metrics.

Design, develop, and lead end-to-end delivery of scalable SaaS features across frontend and backend systems. Architect resilient solutions, address technical debt, troubleshoot production issues, mentor engineers, conduct code reviews, collaborate with product stakeholders, evaluate technologies, and contribute to cloud-native platform evolution.