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Manage intermodal shipments from entry through delivery, ensuring on-time performance and accurate status updates. Communicate with customers, carriers, vendors, and logistics teams to resolve shipment issues, coordinate appointments, handle service failures and accessorial information, and maintain relationships. Set up receivers, locations, users, and vendor records while learning customer workflows and business practices. The role is initially onsite in Tinley Park, with hybrid work available after 90 days of training.

Lead product vision, strategy, and execution for Uber Freight’s marketplace growth and integrity products. Own carrier onboarding, engagement, performance management, fraud prevention, risk mitigation, and network liquidity. Use data, AI, experimentation, and customer research to prioritize initiatives, improve experiences, and measure ROI. Coordinate engineers, designers, data scientists, marketing, operations, and risk partners while communicating strategy and results to executives and external stakeholders.

Lead product vision, strategy, and execution for Uber Freight’s marketplace growth and integrity products. Drive carrier onboarding, engagement, performance management, fraud prevention, risk mitigation, and network liquidity. Use data, AI, experimentation, and customer research to prioritize opportunities and measure impact. Partner with engineering, design, data science, marketing, operations, compliance, executives, and external partners to deliver scalable logistics products and foster a results-oriented team culture.

Lead product vision and execution for Uber Freight’s marketplace growth and integrity products, including carrier onboarding, engagement, performance management, fraud prevention, and risk mitigation. Use data, AI, experimentation, and customer research to prioritize roadmap initiatives and improve carrier supply, liquidity, and marketplace safety. Collaborate with engineering, design, data science, marketing, operations, risk, and compliance teams while communicating strategy and results to executives and partners.

The role focuses on driving revenue growth in cross-border logistics by managing US-based accounts, developing strategic relationships, and coordinating sales strategies between US and Mexico operations.

Monitor and manage first- and middle-mile transportation operations, track shipments, handle exceptions, coordinate carrier recovery and ETAs, communicate impacts to stakeholders, document incidents, support carrier onboarding, and participate in continuous improvement and daily operational reviews.

Manage transportation operations using a TMS to ensure timely pickups and deliveries, negotiate carrier rates, route and consolidate shipments, resolve shipment data and invoice discrepancies, analyze performance trends, implement cost- and service-improvement programs, and train users on TMS workflows while maintaining strong carrier and customer relationships.

Perform credit underwriting, portfolio monitoring, and risk mitigation for Canada, Mexico, International and Celtic portfolios. Build dashboards and analytics, support onboarding, claims assessment, collections escalation, and recovery. Partner with Sales, Operations, Finance, Claims, Legal, and Collections to reduce bad debt and enforce credit policy.

Lead and manage a team of operations coordinators and account managers supporting intermodal freight customers. Set strategy, translate business goals into operational plans, drive process improvements and data-driven decision making, allocate resources, present to customers, pursue account growth, reduce accessorial losses, and build cross-functional relationships to improve service and financial performance.

Manage and expand strategic Transportation Management enterprise accounts by owning account strategy, driving savings initiatives, leading executive reviews, coordinating cross-functional teams, performing network and performance analysis, and supporting contract renewals and commercial discussions. Travel to customer sites for deep-dive insights and execute project management to meet contractual savings goals.