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Provide high-quality phone and email support to property managers and parking customers, troubleshoot app/website issues, manage tickets to resolution, document actions, prioritize and escalate appropriately, identify recurring issues and surface product/process improvements, and partner with cross-functional teams to support onboarding and operations. Role is part-time, on an as-needed floating schedule.

Lead a 12+ person remote support team as a player-coach: manage hiring, scheduling, KPIs (CSAT, response/resolution times, SLA), workflows, escalations, and QA. Drive tooling and AI-powered automation to reduce ticket volume and auto-resolve rates, partner with Product/Engineering on bugs and product fixes, and handle tickets as needed. Requires payments experience and expertise with Front/Zendesk/Intercom and automation tools.

Lead and scale a 12+ person distributed B2B SaaS support team as a player-coach, owning KPIs, workflows, tooling, AI-assisted automation, cross-functional escalations, and day-to-day ticket handling to improve CSAT and reduce manual interventions.

As an Account Executive, you will prospect and sell directly to Property Managers, presenting Parkade's solutions and closing deals to support company growth.