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Build and evolve Lyric’s core agentic platform, including frameworks, orchestration patterns, execution loops, tools, and production infrastructure. Develop agents on top of the platform, solve ambiguous engineering problems end-to-end, evaluate emerging AI techniques, and establish reliable engineering patterns for rapidly evolving agentic software. Collaborate with a small GenAI team and support internal and customer-facing agent experiences.

Leads end-to-end delivery of enterprise supply chain analytics and optimization implementations. Responsibilities include engagement governance, solution architecture, modeling, data integration, configuration, UAT, adoption, change management, and executive stakeholder alignment. Manages global cross-functional teams, scopes statements of work, drives delivery accountability, and provides product roadmap feedback. The role is hands-on and customer-facing, requiring strong technical delivery, supply chain analytics, and program management expertise.

Own strategic enterprise customer relationships, driving adoption, retention, measurable value, and expansion. Lead success reviews and executive engagements, translate supply chain challenges into solution strategies, build prototypes in Lyric Studio, train customer teams, coordinate forward-deployed engineers, partner with Sales on growth opportunities, and relay customer needs to Product and Engineering. The role requires deep supply chain expertise, technical fluency in modeling, planning, or AI/ML, and strong executive relationship skills.

Provides Level 1 and Level 2 technical support for an enterprise AI SaaS platform, resolves customer issues, and communicates solutions clearly. Identifies recurring support patterns, improves documentation and workflows, and proposes automation opportunities. Partners with engineering, product, platform, and content teams to improve customer outcomes and support scalability. This remote rotational role offers exposure to Customer Success, Professional Services, and AI support.

Formulate supply chain decisions as optimization models and ship them as reliable production software. Responsibilities include developing LP/MIP, network flow, heuristic, and simulation models; improving model performance and feasibility; coding in Python; integrating solvers; validating AI/LLM tooling; and explaining business trade-offs to technical and non-technical stakeholders.

Own end-to-end Lyric deployment workstreams from planning through go-live. Manage project plans, meetings, timelines, budgets, risks, UAT, customer adoption, training, and post-launch monitoring. Partner with executives, engineers, and supply chain operators to translate business needs into platform solutions and ensure successful delivery.

Lead technical wins by designing solutions and conducting demos, create industry playbooks, and support sales cycles with strategic insights and customer engagement.

The Senior Visual Designer will create impactful visual narratives for presentations and marketing, shape brand identity, and collaborate with various teams to enhance company storytelling and visual communication.

As a Technical Pre-Sales Specialist, you will lead technical discovery, configure demos, and collaborate with teams to translate customer challenges into AI-driven solutions.

The Customer Success Business Partner at Lyric drives customer adoption and retention for strategic accounts, leveraging expertise in AI and supply chain operations.