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Provides on-site Level 2 ICT support, managing service desk requests, troubleshooting hardware, software, broadband, Citrix and network issues. Administers Active Directory, Windows accounts, mailboxes, permissions and shared folders; installs systems and equipment; supports office moves, new site rollouts, vendors, backups and managed print services. The role also maintains records, prepares reports, follows escalation procedures and coordinates with local, national and third-party ICT teams.

Provide technical and operational support across Azure and OCI cloud environments, troubleshooting infrastructure, networking, identity, Microsoft 365, Windows, and end-user issues. Administer hybrid cloud systems, Intune, SCCM/MECM, virtualization, storage, backup, disaster recovery, and access governance. Monitor infrastructure, manage incidents using ITIL practices, assist with cloud modernization projects, maintain documentation, and support enterprise customers and stakeholders.

Leads the architecture, design, development, integration, modernization, and governance of enterprise applications. Designs secure, scalable, resilient solutions; creates architecture roadmaps and standards; implements APIs and integration platforms; leads cloud initiatives; conducts architecture reviews and technical assurance; and mentors development teams.

Provides second-line IT support in an ITIL-aligned environment, managing tickets, troubleshooting Windows and Microsoft 365 issues, escalating problems, supporting hardware and software assets, and maintaining documentation. The role includes endpoint management, patching, identity and access support, security incident awareness, walk-up assistance, vendor coordination, and continuous service improvement within a regulated pharmaceutical laboratory environment.

Leads enterprise application architecture, software development, integration, modernization, cloud transformation, governance, and technical assurance. Designs secure, scalable solutions using .NET, Azure, APIs, SQL Server, DevOps, and related technologies. Provides architecture roadmaps, standards, documentation, stakeholder collaboration, mentoring, and technical leadership while ensuring regulatory, security, and data protection compliance.

Coordinate and schedule installations, repairs, and site visits for desktops/laptops across client sites. Communicate schedules to field engineers, track deliveries, update systems, handle stakeholder queries, and provide administrative support and reporting.

Own the technical side of enterprise end-user device and digital workspace sales opportunities. Lead discovery, design endpoint solutions, develop bills of materials and technical documentation, support ITT/RFP/RFI responses, validate deployment and logistics plans, and deliver customer workshops and demonstrations. Maintain expertise in commercial PC hardware, Windows deployment, endpoint management, security, vendor roadmaps, and Irish public-sector procurement requirements.

Manage multiple client-facing cloud projects across AWS and Azure, including migrations, cloud-native implementations, technology upgrades, DevOps enablement, and operational improvements. Coordinate technical teams, clients, vendors, and stakeholders while controlling scope, budgets, timelines, risks, quality, governance, documentation, and change requests. Lead status meetings, prepare Statements of Work and project reporting, and coordinate handover into operational support.

Lead a one-year cloud operations transformation programme for a public sector customer across Azure and AWS. Assess current practices, define a target operating model, and design governance and operational processes covering security, resilience, monitoring, incident management, configuration, licensing, reporting and FinOps. Produce detailed policies and operational documentation, manage senior stakeholders, chair programme meetings, lead a blended delivery team, track risks and actions, and embed continuous improvement practices.

The IT Support Engineer provides helpdesk support by diagnosing and resolving technical issues through various communication channels, logs customer queries, and updates documentation.