PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.
Based in Little Island, Co. Cork
Initially a 12 month contract
Duties Include:
- Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
- Logging calls (tickets) and keeping records of customer queries
- Analysing call logs so you can spot common trends and underlying problems.
- Updating helpdesk documentation so that support information is available and current for each customer
- Testing and fixing faulty equipment
- PC builds and installations
- Execute any activities assigned
- Monitor and control any activities assigned
- Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
Skills Required:
- An ability to communicate verbally and via email with all customers in simple and understanding manner
- An understanding of the business impact of ICT Systems and devices
- An ability to follow through and close out all issues to customers’ satisfaction
- An ability to assess each user’s IT knowledge levels
- Being able to work under pressure
- An ability to think logically
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good accurate records keeping
- Willingness to learn in a fast paced environment
- Professional and flexible attitude
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
Top Skills
What We Do
PFH Technology Group, a Ricoh Company, is Ireland's largest ICT services and solutions provider with 800+ employees (600+ technical).
We deliver innovative, end-to-end technology solutions to businesses across public and private sectors. With a nationwide presence and a reputation for excellence, PFH specialises in IT infrastructure, cloud services, cybersecurity, managed services, and workplace transformation.
As a trusted partner, PFH combines technical expertise with cutting-edge technologies to empower organisations, driving digital transformation and business success. And as part of the Ricoh global family, PFH leverages Ricoh's international resources, while maintaining its commitment to local expertise and customer-centric service.
