Top Tech Jobs & Startup Jobs

Coordinate SOC operations, manage incident lifecycles, maintain playbooks and documentation, facilitate cross-team communication, run exercises, track vulnerabilities and compliance, produce metrics and reports for leadership.

Provide multi-channel customer support (chat, phone, email, messaging apps), handle sales upsells, assist with collections and loan servicing, resolve issues and escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes.

Provides advisory support for Latvian complaints and disputes within a financial services organization. Reviews escalated cases, assists with investigations and documentation, supports regulatory and legal interactions, identifies complaint trends, and recommends process improvements. The role requires knowledge of Latvian financial services and complaint-handling practices, fluency in Latvian and English, strong analytical and organizational skills, and careful handling of confidential customer matters.

Designs and delivers scalable learning programs for Customer Operations, including onboarding, compliance, service, systems, and leadership training. Identifies skill gaps, creates learning materials and job aids, maintains training content, facilitates workshops and engagement initiatives, collaborates with subject matter experts, and measures effectiveness through KPIs, feedback, and performance data. The role also explores government and EU training funding opportunities.

Provides multilingual customer support across chat, phone, email, WhatsApp, and Messenger. Guides customers through products and processes, resolves issues, manages escalations, and follows up on complaints or applications. Supports sales conversion and revenue targets while maintaining accurate records and adhering to compliance, GDPR, fraud detection, and quality standards. Uses CRM systems and digital communication tools in a fast-paced environment.

Oversee and test the Bank's AML/CFT program, update AML framework documents, perform transaction monitoring QA, handle escalations and investigations, prepare STRs, liaise with authorities and correspondent banks, and provide AML training and compliance support.

Support and maintain the Information Security Management System, perform ICT risk assessments, manage compliance with frameworks (ISO27001, NIST, GDPR, DORA, PCI-DSS), coordinate audits and evidence collection, conduct third-party security assessments, track remediation, and collaborate with IT, Legal, Risk, and Operations to promote security governance and reporting.

Own and scale AI-driven self-service by improving AI bots and email automation, increasing self-service usage, reducing escalations, optimising Help Centre content for automation, and aligning Salesforce Service Cloud flows with CX initiatives using data-driven insights.

Provide multi-channel customer support (chat, phone, email, messaging), handle inquiries, resolve issues, assist with collections and loan servicing, identify sales opportunities through upselling/cross-selling, escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes to ensure a customer-centric, compliant experience.

Provide multi-channel customer support (chat, phone, email, messaging), assist with sales, collections, and loan servicing, resolve and escalate issues, maintain compliant records, and support GDPR, fraud, and quality processes while meeting revenue and service targets.