About the role:
We are looking for a Learning & Development Specialist to drive learning initiatives within Customer Operations. You will design and deliver scalable training programs, manage onboarding, and support continuous employee development to improve performance, efficiency, and engagement.
Key Responsibilities:
Support the L&D strategy in line with Customer Operations goals and development needs.
Identify skills and performance gaps and create blended learning solutions across onboarding, compliance, service, systems, and leadership.
Own and continuously improve onboarding and induction programs in collaboration with six Subject Matter Experts.
Design and deliver engaging training sessions, workshops, and learning materials.
Develop practical best-practice guides and job aids to improve consistency and efficiency.
Maintain training content to ensure accuracy and relevance.
Facilitate retrospectives, brainstorming sessions, and other employee engagement initiatives.
Measure learning effectiveness using KPIs, feedback, and performance data.
Explore external funding opportunities, including government and EU training schemes.
What We're Looking For:
Experience in Learning & Development, training, instructional design, or a similar role.
Strong facilitation, presentation, and communication skills.
Experience designing and delivering onboarding and training programs.
Strong stakeholder management and collaboration skills.
Ability to translate business needs into practical learning solutions.
Data-driven and comfortable measuring training effectiveness.
Strong organizational skills and ability to manage multiple initiatives
Experience in fintech, financial services, Customer Operations, or contact centers is an advantage.
The starting salary for this position is €2,500 gross per month.
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
Private Health Insurance – access comprehensive healthcare coverage tailored to local standards
Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health
Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.
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Skills Required
- Experience in Learning and Development, training, instructional design, or a similar role
- Strong facilitation, presentation, and communication skills
- Experience designing and delivering onboarding and training programs
- Strong stakeholder management and collaboration skills
- Ability to translate business needs into practical learning solutions
- Data-driven approach and comfort measuring training effectiveness
- Strong organizational skills and ability to manage multiple initiatives
- Experience in fintech, financial services, Customer Operations, or contact centers
What We Do
Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized enterprises, and other FinTechs overlooked by traditional banks. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are Consumer Banking (Ferratum), SME Banking (CapitalBox), and Wholesale Banking (Multitude Bank). Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 230 million euros in 2023. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'E4l'. www.multitude.com
