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The Software Engineer will improve product engagement through full stack feature development, user behavior analysis, and collaboration with product and design teams.

Manage and own the full onboarding program, maintain accurate HR records and employee files, complete verifications including E-Verify, support benefits and 401(k) compliance, and partner with recruiters, hiring managers, and the People team on projects to ensure a smooth employee experience.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

Drive consultative mid-market sales across the Central region, advising executive HR and finance stakeholders on group health solutions. Manage full sales cycle, build broker partnerships, influence product positioning, analyze competitive landscape, maintain pipeline and forecasting, and travel regionally to support brokers and clients.

Sell Thatch's healthcare benefits to SMBs by managing a hybrid sales motion, engaging stakeholders, tailoring pitches, and collaborating with product, growth, and customer success. Track pipeline metrics, iterate the SMB sales playbook, and occasionally travel for on-sites and key customer meetings.

Lead cross-functional Operations initiatives to scale the organization: define operating models, manage reporting and analytics, ensure data integrity, drive forecasting and planning, identify process improvements, and partner with Engineering, Product, and leadership to launch scalable systems and operational processes that improve efficiency and growth.

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own and scale programs that enable Thatch's support: tune AI support agents, manage documentation and knowledge base, run contractor/vendor programs, track cost and quality metrics, and lead cross-functional projects to improve support scalability with executive visibility.

Build and run the Operations onboarding and enablement function: design and deliver engaging virtual and in-person training, partner with stakeholders and SMEs, measure effectiveness, coach team members, and iterate content to scale operations knowledge across the organization.