For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
At Thatch, technology is how our teams get their work done, securely and without friction. As our IT Ops/Systems Engineer, you'll own the systems and access infrastructure that keeps the company running: endpoint compliance, identity and access management, and the operational backbone behind our security initiatives. This role goes beyond day-to-day support. You'll be the owner of company-wide compliance, conditional access and privileged access workflows in a Mac-first environment, with the autonomy to build the systems and automation that let us scale securely. If you want real ownership over how a fast-growing technology company manages access and identity, this role is for you.
- Own our technology stack including Okta, Iru, Mac, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
- Drive endpoint fleet compliance to 100% coverage across MDM, EDR, and DLP, and own remediation when devices fall out of compliance
- Administer conditional access policies (device trust, managed browser enforcement) and own the exception and escalation process when legitimate access gets blocked
- Own the Privileged Access Management (PAM) workflow, including replacing manual quarterly access reviews with automated request, approval, and time-bound removal
- Run trusted device and MFA enrollment, and lead remediation campaigns for weak or breached passwords
- Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and audit-ready documentation
- Vet and administer new SaaS tooling for SSO/IdP compliance as part of vendor onboarding, expose and remediate shadow IT
- Build and maintain a knowledge base that empowers employees to solve common issues independently
- Identify and build automation for repetitive IT and access-management tasks
- Partner with the Head of IT and Security to support company-wide initiatives and maintain our security posture
- 4-6 years of hands-on IT support or systems engineering experience in a corporate environment, ideally including some ownership of identity/access infrastructure
- Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
- Deep understanding of SSO, 2FA, passkeys, conditional access, and password management systems
- Experience administering or implementing a PAM tool, or a clear grasp of the concepts and willingness to build one from scratch
- Strong knowledge of security principles and best practices with proven ability to implement them at scale
- Excellent follow-through and organizational skills. You never let tasks fall through the cracks
- Experience driving a fleet from partial to full MDM/EDR/DLP compliance, and building the exception workflow that kept support ticket volume manageable
- Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
- Quick learners who can master new technologies with minimal guidance
- Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
- Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
- People who thrive in fast-paced environments and can adapt quickly to changing priorities
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 4-5 members of the team
- 30 minute video meeting with department leadership to discuss alignment to our company values and career goals
- 20-30 minute video meeting with our founders to discuss your approach to culture and our operating principles
Skills Required
- 4-6 years of hands-on IT support or systems engineering experience in a corporate environment
- Experience owning or supporting identity and access infrastructure
- Certification in Network+, Security+, JAMF, BetterCloud, Okta, or comparable credentials
- Deep understanding of SSO, 2FA, passkeys, conditional access, and password management systems
- Experience administering or implementing a privileged access management tool, or strong understanding of PAM concepts
- Strong knowledge of security principles and best practices, with ability to implement them at scale
- Experience driving MDM, EDR, and DLP fleet compliance from partial to full coverage
- Experience building exception workflows to manage support ticket volume
- Ability to work independently and own projects from start to finish
- Ability to learn new technologies quickly with minimal guidance
- Strong communication, organizational, problem-solving, and follow-through skills
- Ability to work effectively in a fast-paced environment with changing priorities
Thatch (thatch.ai) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thatch (thatch.ai) and has not been reviewed or approved by Thatch (thatch.ai).
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Healthcare Strength — The company advertises exceptionally generous health coverage delivered through its own ICHRA-based platform and a curated marketplace. Partnerships and add-ons broaden access to services such as mental health, enhancing the perceived depth of coverage.
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Flexible Benefits — Benefits center on personalization, allowing employees to choose individual medical, dental, and vision plans and use remaining allowances via a spend card. Integrations and APIs aim to simplify administration while preserving choice.
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Leave & Time Off Breadth — Unlimited PTO alongside paid company holidays is highlighted as part of the total rewards package. This breadth of time off is positioned within a flexible, remote-first culture.
Thatch (thatch.ai) Insights
What We Do
Thatch is an all-in-one platform that makes it easy to offer your employees the most personalized healthcare experience. You decide what to spend, and your team gets great health benefits.
