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Implement, extend, and integrate a Salesforce-based compliance platform for life sciences customers. Build Apex/LWC solutions, Python scripts, and AWS workflows; design AI-powered agents and internal tools; migrate data; translate vague customer requirements into working configurations; collaborate with R&D, Product, and Customer Success.

Lead global Customer Success strategy and teams across North America, EMEA, and APAC to drive adoption, retention, satisfaction, and expansion. Build scalable processes, KPIs, and playbooks; partner with Sales, Product, Services, and Marketing; sponsor strategic accounts; use data, automation, and AI to scale while preserving human relationships.

Lead Dot Compliance's global Customer Success organization to drive adoption, satisfaction, retention, and expansion of the eQMS platform. Build and scale regional teams, define enterprise success methodologies and KPIs, partner with Sales/PS/Product to drive revenue growth, sponsor strategic customers, use data/automation/AI to increase efficiency, and develop leaders while preserving customer-first culture.

Lead global Customer Success strategy and teams across NA, EMEA, and APAC to drive adoption, satisfaction, retention, and expansion of the eQMS platform. Partner with Sales, Professional Services, Product, Support, and Marketing to scale enterprise customer success playbooks, health scoring, and renewal processes while using data, automation, and AI to improve outcomes. Serve as executive sponsor for strategic accounts, own a personal book of business, mentor regional leaders, and ensure operational discipline and customer-first culture.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.