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Lead and build Bridge's partner support function: design triage/escalation/SLAs, hire and coach a support team, use tooling (Pylon/HubSpot) and data to resolve issues fast, eliminate recurring friction via root-cause fixes, proactively monitor partner health, and coordinate with Account Management to drive operational improvements and knowledge management.

Own full-cycle enterprise sales to virtual care companies: prospecting, discovery, demo, proposal, and close. Advise on reimbursement strategy, payer dynamics, and billing models. Help build a repeatable sales playbook, feed market intelligence, and scale Bridge's GTM motion while working closely with Head of Growth.

Own and scale Bridge's enterprise sales motion: convert inbound enterprise pipeline and build self-sourced outbound into strategic virtual care accounts. Run full-cycle, consultative sales with C-suite buyers, co-sell early deals with Head of Growth, document the enterprise playbook, and feed market intelligence to product and GTM teams.

Own a portfolio of ~18 telehealth partners to drive retention and commercial growth. Lead renewals, quantify ROI, run QBRs, manage partner health scores, identify expansion opportunities, negotiate terms, and coordinate cross-functional teams to deliver service expansions and resolve operational questions. Serve as the strategic partner contact and ensure partners view Bridge as essential infrastructure.

Lead design as Bridge's first product designer: create the design system, design complex clinical and operational workflows (starting with provider onboarding), run user research and usability testing, collaborate with engineering through implementation and UX QA, and own product content, documentation, and brand artifacts.

Serve as the primary technical contact for telehealth partners: run kick-offs, triage Slack, meet SLA commitments (including occasional weekend coverage), build and ship integrations, SDKs, and partner-facing tooling, translate partner needs into specs/bugs, and produce external documentation and guides.

Provide executive support to the CEO and CLO including calendar, inbox, travel, meeting prep and follow-ups; run Boulder office operations (supplies, vendors, facilities, IT); coordinate events, onboarding, and travel/expenses; build automations for routine tasks and document processes; and expand into broader people and ops projects as the company scales.