The Role
Serve as the primary technical contact for telehealth partners: run kick-offs, triage Slack, meet SLA commitments (including occasional weekend coverage), build and ship integrations, SDKs, and partner-facing tooling, translate partner needs into specs/bugs, and produce external documentation and guides.
Summary Generated by Built In
About Bridge:
Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days, without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're scaling rapidly.
The Role:
Bridge is hiring a Solutions Engineer to sit at the intersection of engineering and partnerships, owning the technical relationship with our partners end to end. Our partners are telehealth companies building virtual care at scale, and when they have questions, hit integration issues, or need to ship something new, they need a technical expert who can meet them where they are, fast.
You are the bridge between our platform and our partners: on calls, in Slack, and in the codebase. The role is equal parts engineering and relationship. You will be the person our partners call, the one running their kick-off, and the one shipping the integration that unblocks them.
Responsibilities:
- Own the partner technical relationship: Be the primary technical point of contact for our partners, from kick-off calls to day-to-day triage to integration support
- Slack triage: Field inbound Slack questions from partner teams; a mix of quick answers and deeper digs
- Partner kick-offs: Run 3-5 partner kick-off calls per week, own implementation plans, and maintain a regular cadence of scheduled client calls
- SLA coverage: Respond to partner inquiries within our contracted SLAs, including periodic weekend coverage
- Integration and tooling delivery: Maintain and execute against our backlog of partner-facing features, integrations, libraries, and SDKs
- New service lines: Contribute to new service lines as we roll them out, including building integrations, writing external documentation, and creating guides that help partners move faster independently
- Product and engineering translation: Convert partner pain into clear specs, bug reports, and product asks; own the partner request tracking system
Requirements:
- 5-10 years of engineering experience, with meaningful time in a client-facing or partner-facing capacity
- Direct partner or customer-facing experience; you have been on the calls and owned the relationships
- Healthcare industry experience, ideally in integration or infrastructure
- Fluency in our core stack: TypeScript, Node, and React
- Broad technical knowledge across other languages and stacks
- Strong written and verbal communication, calibrated for both engineers and non-technical stakeholders; clear, direct, and appropriately informal
- Self-organized and able to manage your own time and priorities without being told what to do next
- Startup experience and comfort with ambiguity
Nice to Have:
- Experience working with EHRs
- Familiarity with Postgres, Temporal, and AWS
- Prior experience shipping integrations, libraries, or SDKs
Why Bridge?
- First dedicated Solutions Engineer on the team. You are not inheriting a playbook; you are writing it.
- Direct partnership with the CTO. Real technical influence, not a ticket queue.
- Small team, real scope. No layers, no handoffs, no waiting for someone else to own it.
- Competitive salary, benefits, and equity. Given Bridge's funding and stage, we heavily value the potential upside from equity.
Location:
This is a fully remote role. We welcome candidates across the U.S. and the ability to work effectively across time zones.
The base pay range for this role is $180,000 – $220,000 per year.
Skills Required
- 5-10 years of engineering experience with meaningful client- or partner-facing time
- Direct partner or customer-facing experience and ownership of relationships
- Healthcare industry experience, ideally in integration or infrastructure
- Fluency in TypeScript, Node, and React
- Broad technical knowledge across other languages and stacks
- Strong written and verbal communication calibrated for technical and non-technical stakeholders
- Self-organization and ability to manage time and priorities independently
- Startup experience and comfort with ambiguity
- Experience working with EHRs
- Familiarity with Postgres, Temporal, and AWS
- Prior experience shipping integrations, libraries, or SDKs
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